Jewellery Consultant - 100 Ways

Canada Gold•Vancouver, BC

7d•CA$24 - CA$27•Onsite

About The Position

We’re looking for a full-time Jewellery Consultant to join our growing team at our 100 Ways Retail Location (Unit 728-736 Granville Street, Vancouver, BC, Canada). As a Jewellery Consultant your primary role will consist of conducting in-store and virtual jewellery consultations, managing the online communication channels for 100 Ways, and assisting with curation and grading. We provide full training to give you the knowledge and confidence to succeed.

Requirements

A passion for customer service and creating memorable client experiences.
Excellent written and verbal communication skills.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Confidence interacting with clients both virtually and in person.
A proactive, team-oriented mindset and willingness to take initiative.
Strong attention to detail and an appreciation for quality craftsmanship.
Comfort with digital communication platforms, appointment scheduling, and online customer service tools.
Minimum 1 year of customer service experience required

Nice To Haves

Experience in luxury retail, jewellery, customer service, sales, or a related field is considered an asset.
Jewellery knowledge, grading experience, or a GIA certification is an asset but not required.

Responsibilities

Deliver exceptional client experiences by managing inquiries across email, live chat, phone, text, and other online channels.
Coordinate client requests, including jewellery modelling, measurements, virtual consultations, and appointment scheduling.
Conduct in-person and virtual jewellery consultations, helping clients buy, sell, resize, or customize jewellery pieces.
Assist walk-in clients with viewings, pickups, and general inquiries.
Maintain organized communication channels and client records to ensure seamless collaboration across the team.
Clean, sort, curate, and prepare jewellery for sale, both in-store and online.
Collaborate with team members to enhance the customer experience across digital and retail channels.
Assist with inventory management, product curation, and website listings.
Support jewellery grading and evaluations for inventory and client consignments (based on experience and expertise).
Help maintain a clean, organized, and professional showroom environment.
Contribute to special projects and initiatives that support the growth of the business.
Adhere to company policies, procedures, safety standards, and our commitment to exceptional service.