Jeweler/Goldsmith - Palm Desert

Bucherer USA•Palm Desert, CA

1d•Onsite

About The Position

The Jeweler/Goldsmith at Bucherer Palm Desert is responsible for performing high-quality jewelry repairs, alterations, and production work for both in-store clients and as a regional service center supporting other Bucherer West Coast locations. This role requires advanced technical expertise, exceptional attention to detail, and the ability to manage workflow across multiple stores while meeting Bucherer’s exacting standards of craftsmanship, quality, service, and timeliness. The Jeweler works with all precious metals and gemstones, performs complex repairs and jewelry production, and collaborates closely with store teams, customer service partners, and fellow artisans. From time to time, the Jeweler may engage directly with clients and customer advisors to assess needs and explain repair solutions.

Requirements

A passion for building clientele and selling.
Demonstrate an exemplary level of integrity and professionalism at all times.
Must be able to work a flexible schedule throughout the week.
Must have a polished and professional appearance with a positive attitude.
Meet and exceed company assigned goals, metrics and objectives.
High school diploma or equivalent
Minimum 5 years of professional experience in all phases of fine jewelry repair and alteration
Proven experience working with high-end luxury jewelry and high jewelry pieces
Demonstrated expertise in soldering, torch work, and laser welding
Strong knowledge of stone setting, polishing, and jewelry manufacturing techniques
Experience working with platinum and 18K gold
Excellent attention to detail with the ability to work accurately under pressure
Strong organizational skills with the ability to manage multiple priorities
Professional verbal and written English communication skills
Ability to work independently with minimal supervision as well as collaboratively within a team
Flexibility to work during store hours, including weekends, and overtime as business needs require
Ability to sit for extended periods and perform detailed bench work

Nice To Haves

Degree from a jewelry technical or design program
Graduate Gemologist (GG) degree or completion of gemology coursework
Diamond and complex stone setting experience
Laser engraving and rhodium plating experience
Fabrication or assembly experience
Basic computer skills for repair tracking and workflow systems
Experience supporting multi-store or service center operations

Responsibilities

Perform comprehensive jewelry repairs and alterations including, but not limited to: Ring sizing and reshaping, Chain and bracelet sizing and repairs, Stone setting, retipping, and replacement, Welding, soldering, laser welding, engraving, polishing, cleaning, and finishing.
Execute jewelry production and complex repairs, requiring proficiency with torch and laser welding equipment and a strong aesthetic sensibility.
Work confidently across all precious metals including 18K gold, platinum, and other specialty materials.
Perform polishing, hallmarking, and finishing to Bucherer quality standards.
Support expedited and priority service requests across West Coast Bucherer locations when required.
Complete all craft work in accordance with Bucherer’s luxury quality, design, and brand standards.
Accurately assess jewelry condition and workmanship to recommend appropriate repair or restoration solutions.
Inspect incoming repairs for additional defects and communicate findings appropriately.
Read, interpret, and follow repair instructions precisely, seeking clarification as needed to ensure quality outcomes.
Manage and prioritize assigned repairs and production orders to meet agreed timelines for both Palm Desert and regional service center requests.
Maintain accurate awareness of due dates; communicate any potential delays proactively.
Assist customer service and store teams to ensure smooth intake, processing, and return of client repairs.
Meet or exceed established productivity expectations while maintaining uncompromising quality.
Work professionally and collaboratively with store teams, service center partners, and management across the Bucherer network.
From time to time, support client-facing discussions alongside Client Advisors to clarify repair needs and solutions.
Foster a respectful, teamwork-oriented environment and share skills, best practices, and technical expertise with colleagues.
Maintain a clean, organized, and efficient personal bench and shared workshop environment.
Properly operate, clean, and maintain all shop tools, machinery, and equipment, ensuring safe operation at all times.
Monitor and request tools, findings, consumables, and supplies in line with Bucherer procedures, including proper recovery and tracking of precious materials.
Comply fully with occupational health and safety standards, including PPE usage and reporting of hazards or incidents.
Continuously develop technical skills and craftsmanship by learning new techniques, tools, and methods.
Stay current with evolving jewelry manufacturing, repair technologies, and best practices.
Actively contribute to process improvement, problem-solving, and workflow optimization.