Japanese-Speaking Guide

Human Resources – JTB Americas Group of Companies (JTB Americas, JTB Hawaii, JTB Hawaii Travel, JTB USA, MC&A, Tachibana Enterprises, Travel Plaza Transportation) • Honolulu, HI

7d • Onsite

About The Position

JTB Hawaii Travel, LLC (JHT) has evolved and expanded its operations from providing on-the-ground travel support services to inbound Japan travelers, to establishing itself as Hawaii's market leader in innovative entertainment and travel services. JTB Hawaii Travel continues to develop and integrate its expertise, experience, and synergy in travel planning, destination promotion, and event management as it seeks to further solidify its position as a full-fledged destination management company (DMC).

Requirements

• High School graduate or equivalent experience.
• Possess minimum of six (6)-months customer service experience or equivalent experience desirable.
• Possess excellent customer service skills in the hospitality industry.
• Possess knowledge of tour industry, tour movements, and arrangements; working knowledge of Hawaii’s tourism infrastructure, and understanding of different countries’ tour characteristics and needs.
• Able to effectively and professionally communicate with employees, business partners, and clients in English and Japanese, via written and verbal communication methods.
• Able to read tour itinerary in English and Japanese.
• Possess basic computer skills and working knowledge of hardware, software applications, such as Word Outlook.
• Able to handle stressful situations and solve problems in a calm, professional manner.
• Able to handle multiple tasks.
• Constant - requires standing, walking, vision, hearing, eye-hand-foot coordination
• Occasional – sitting and stair climbing
• Constant – requires talking to customers, receiving verbal and written instruction, reading, visiting/working at different worksites;

Nice To Haves

• Possess minimum of six (6)-months customer service experience or equivalent experience desirable

Responsibilities

• Escort individuals or groups, from Japan, on sightseeing tours or to places of interest, such as commercial establishments, public buildings, art galleries or museums, and other visitor attractions.
• Provide information that is interesting and educational.
• Provide assistance with communicating (translation) with third party establishments, such as hotels, restaurants, technical visits, and site inspections.
• Follow set travel itineraries and schedules, cater to special interests and needs of individuals or groups and assist and communicate with Tour Conductor in Japanese.
• Understand tour details written in Japanese.
• Complete the VIP ROYAL ROAD CUSTOMER’S TOUR REPORT in Japanese, if needed.
• Assist customers with communicating with hotel Front Desk staff upon check in / out.
• Guide customers to airline check-in counter for departure flight, and security gate. Provide direction to boarding gate and explain gate departure time.
• Assist with reading and understanding restaurant menus and explain how to pay meal bill.
• Consultation and advice during customers stay in Hawaii.
• Performs all other duties as assigned.

Benefits

• Casual employees are eligible for statutory benefits if requirements are met.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED