Janitorial Supervisor CEDAR RAPIDS Mon to Fri 5pm-1am

Blue Chip Pros•Cedar Rapids, IA

15h

About The Position

Blue Chip Pros is a commercial cleaning business serving a range of facilities, including offices, banks, schools, industrial and medical facilities, and department stores. The Janitorial Supervisor leads, oversees, and reviews the daily work of cleaning staff assigned to buildings or facilities, helping ensure they remain clean, orderly, and attractive. The role also performs technical tasks related to the assigned area of responsibility. The supervisor orients new employees, plans and reviews daily work, establishes schedules and work goals, allocates resources, supports staff, and helps meet customer service goals. The position uses the company’s quality assurance program to assess performance and its training and safety information to promote employee safety and compliance. It coordinates with management, follows through on customer requests and service issues, and ensures proper use of products and equipment. Other assigned duties may include floor care, such as stripping and waxing, carpet extraction and bonneting, and auto-scrubbing and buffing.

Requirements

Knowledge of commercial cleaning program operations, services, and activities.
Knowledge of safe work practices.
Knowledge of commercial cleaning methods, procedures, materials, and equipment.
Knowledge of using toxic and non-toxic chemicals in accordance with MSDS sheets.
Ability to supervise, organize, and review the work of lower-level staff.
Ability to operate powered and non-powered janitorial equipment.
Ability to make minor repairs to commercial cleaning equipment.
Ability to distinguish hazardous chemicals.
Ability to communicate clearly and concisely, orally and in writing.
Ability to establish and maintain effective working relationships with clients, customers, the general public, and others encountered through the work.
Ability to make sound decisions and interact and communicate effectively with others.
Ability to maintain the physical condition needed for assigned duties, including extended walking, standing, or sitting; operating powered and non-powered equipment; and bending, stooping, kneeling, and lifting.

Responsibilities

Orient new employees and explain performance requirements.
Plan, prioritize, assign, supervise, and review staff members’ daily work.
Establish schedules, work goals, and methods for cleaning services; identify resource needs, review them with management, and allocate resources while using staff input.
Maintain a motivational and supportive working environment.
Implement and support customer service goals.
Use the quality assurance program to quantify personnel performance.
Use company training and safety information to support employee safety and compliance through continued training.
Communicate with management to coordinate tasks and gather feedback about area-specific needs.
Follow through promptly on correcting customer service issues and completing routine and non-routine requests.
Ensure products and equipment are used properly.
Perform other duties as assigned or directed by the Account Manager or Operations Manager, potentially including floor care and carpet cleaning tasks.