Janitorial Operations Manager
About The Position
The Janitorial Operations Manager is responsible for overseeing day-to-day janitorial operations for this account while ensuring exceptional service delivery, customer satisfaction, and contract compliance. Key responsibilities will entail daily oversight of 1st and 2nd shift, mainly focused on GMP/Janitorial audits and compliance. This position will manage the daily workforce and adjust their schedule accordingly to accomplish these tasks. This position serves as the primary point of contact for clients and leads on-site teams to maintain cleanliness, safety, and operational efficiency.
Requirements
- High school diploma or GED required
- 3+ years of experience in janitorial, facility services, or building maintenance management
- Prior experience managing employees in a service-based or operations environment
- Strong customer service and relationship-management skills
- Ability to lead teams, multitask, and work in a fast-paced environment
- Proficiency with scheduling, reporting, and basic computer applications
- Valid driver’s license and ability to travel between sites, as required
Nice To Haves
- GMP / clean room experience strongly preferred
- Additional education preferred
- Bilingual (English/Spanish) preferred in some locations
Responsibilities
- Manage and maintain strong client relationships, acting as the main point of contact for assigned account
- Oversee daily janitorial operations, ensuring all services are delivered according to contract specifications
- Supervise, train, and support janitorial staff, including scheduling, performance management, and coaching
- Conduct regular site inspections to ensure quality standards, safety requirements, and compliance are met
- Address client inquiries, service requests, and concerns in a timely and professional manner
- Coordinate staffing needs, including hiring, onboarding, and coverage for call-outs or absences
- Monitor labor hours, equipment usage, and supply inventory to manage costs and support budget goals
- Ensure compliance with company policies, OSHA standards, and local/state regulations
- Prepare reports, document service levels, and communicate updates to management as needed
- Support contract renewals, service enhancements, and continuous improvement initiatives
Benefits
- Comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
