Janitorial Account Manager - Cincinnati

Bluechip Pros•Cincinnati, OH

About The Position

Area/Account Managers lead, oversee, and review the daily work of staff providing cleaning services at assigned buildings and facilities, ensuring clean, orderly, and attractive conditions. They perform technical tasks related to their areas of responsibility, deliver results within budget guidelines, and drive and obtain new business through their market. The role includes staff leadership, payroll and budget oversight, recruitment and onboarding, supply and equipment management, quality monitoring, safety oversight, mall account management, and business development.

Responsibilities

Monitor staff performance and communicate with direct reports to resolve concerns and meet client expectations.
Ensure staff and clients have functional location schedules two weeks in advance and enforce daily uniform requirements.
Establish schedules, work goals, and service methods; identify and allocate resources, incorporating staff input and consulting management as appropriate.
Partner with HR on employee issues and identify high-performing staff for potential leadership opportunities.
Review budget and payroll reports, monitor employee punches and attendance, address manual punches, and review performance on weekly Regional calls.
Use EPay to maintain business continuity, terminate separated employees in the system within the first week, ensure salaried employees enter time in Blue Force weekly, and reduce exception clocking through training.
Anticipate hiring needs, maintain current job postings, develop recruitment strategies, submit background-check requests, and process new-hire paperwork according to HR processes.
Onboard new hires on their first day by reviewing responsibilities, training them on the timekeeping system, presenting company policies and procedures and the code of conduct, and providing safety training.
Ensure uniforms are ordered and delivered to new hires by their first week; order supplies in advance within monthly budgets.
Submit equipment repair requests and approved expense submissions through the specified channels, perform preventative equipment maintenance, and maintain equipment inventories by location.
Maintain a location visitation and audit schedule and communicate it to the Regional Manager and VP of Operations.
Provide daily status updates to the Regional Manager, report successes and concerns, and create action plans to address concerns.
Conduct quality-control audits at each location and promptly address issues discovered during audits.
Respond to customer call-outs and notifications within 24 hours and develop plans to meet the needs identified.
Oversee required OSHA safety training; ensure supervisors conduct weekly informal and monthly formal safety inspections; work with safety, security, and clients to report potential problem areas.
Create and monitor current safety exposure plans for each site; ensure SDS sheets and manuals are kept in janitorial closets; immediately report incidents and accidents.
For mall accounts, maintain full utilization of approved weekly budget hours, restrict overtime to hours approved in advance by the mall, and communicate overtime and budgeted-hour changes to the CFO, VP of Operations, and Accounts Receivable Manager.
Encourage the team to pursue future business opportunities, submit the tracker weekly, and strive for two potential-business conversations each week.
Submit the additional-business per-diem purchase order tracker weekly and sell out-of-scope work at current client sites.