Janitorial Account Manager CINCINNATI

Blue Chip Pros•Cincinnati, OH

About The Position

Blue Chip Pros is a commercial cleaning business serving a range of facilities across the United States, including offices, banks, schools, industrial and medical facilities, and department stores. The Janitorial Account Manager leads and oversees cleaning staff at assigned buildings and facilities, ensuring work meets client expectations and locations remain clean, orderly, and attractive. The role manages staffing, schedules, budgets, payroll, recruitment, onboarding, supplies, equipment, quality control, and safety. It also supports business development by identifying and pursuing new opportunities in the market while operating within budget guidelines.

Responsibilities

Monitor staff performance and communicate with direct reports to address concerns and meet client expectations.
Ensure staff and clients have functional location schedules two weeks in advance, and enforce uniform requirements.
Establish schedules, work goals, and service methods; identify and allocate resources in consultation with management and staff.
Partner with HR to address employee issues and identify high performers for leadership opportunities.
Review budget and payroll reports, monitor employee punches and attendance, and address manual punches and attendance issues.
Participate in weekly Regional calls and review personal performance.
Use EPay and Blue Force according to company timekeeping procedures, including entering salaried employee time weekly and minimizing exception clocking through training.
Anticipate hiring needs, maintain current job postings, develop recruitment strategies, request background checks, and process new-hire paperwork.
Onboard new employees on their first day by reviewing responsibilities, timekeeping, company policies and conduct, and safety training.
Ensure uniforms are ordered and delivered to new hires during their first week; order supplies in advance and within monthly budgets.
Submit equipment repair requests through the specified approval and expense processes, perform preventative equipment maintenance, and maintain equipment inventories by location.
Maintain a location visitation and audit schedule and communicate the plan to the Regional Manager and VP of Operations.
Provide daily status updates to the Regional Manager, develop action plans for concerns, conduct quality-control audits, and promptly address audit findings.
Respond to customer callouts or notifications within 24 hours and develop plans to address their needs.
Oversee required OSHA safety training; ensure supervisors conduct weekly informal and monthly formal safety inspections; coordinate with safety, security, and clients regarding potential problem areas.
Create and monitor current safety exposure plans at each site, ensure SDS sheets and manuals are in janitorial closets, and report incidents and accidents immediately.
For mall accounts, maintain full utilization of approved weekly budget hours, restrict overtime to hours approved in advance, and communicate overtime and budget-hour changes to designated finance and operations leaders.
Encourage employees to identify business opportunities, submit a weekly opportunity tracker, strive for two potential-business conversations per week, submit the additional-business per diem purchase-order tracker weekly, and sell out-of-scope work at current client sites.