Janitorial Account Manager - Cincinnati

Blue Chip Pros•Florence, OH

About The Position

Blue Chip Pros is a commercial cleaning business serving office buildings, banks, schools, corporate headquarters, industrial and medical facilities, and department store chains throughout the United States. The Janitorial Account Manager leads and reviews the daily work of cleaning staff at assigned locations, ensuring facilities are clean, orderly, and attractive and that client expectations are met. The role is accountable for delivering results within budget and driving new business in the assigned market. The position oversees staff leadership, scheduling, payroll and budget monitoring, recruitment and onboarding, supplies and equipment, quality audits, customer concerns, and site safety. It also supports mall accounts by managing approved labor hours and overtime, and pursues additional work at current client sites and new business opportunities. The role includes regular communication with regional and operations leadership, clients, employees, and HR.

Requirements

Ability to lead, oversee, and review cleaning staff and daily facility service delivery.
Ability to manage budgets, payroll reports, attendance, timekeeping, and labor-hour controls.
Ability to recruit, onboard, train, and support employees.
Ability to monitor cleaning quality, conduct audits, respond to client concerns, and develop corrective action plans.
Ability to oversee workplace safety practices and required training.
Ability to manage supplies, uniforms, equipment maintenance, and inventories within budget guidelines.
Ability to drive new business and sell additional out-of-scope services.

Responsibilities

Monitor staff performance and communicate with direct reports to resolve concerns and meet client expectations.
Ensure staff and clients have functional location schedules two weeks in advance; enforce uniform requirements.
Set schedules, work goals, and cleaning methods; identify and allocate resources in consultation with management and staff.
Partner with HR on employee issues and identify high performers for potential leadership roles.
Review budget and payroll reports, monitor time punches and attendance, and address manual punches and clocking exceptions.
Participate in weekly Regional calls and review personal performance.
Use EPay and Blue Force according to company timekeeping procedures, including timely employee terminations and weekly time entry by salaried employees.
Anticipate hiring needs, maintain current job postings, develop location-specific recruitment strategies, submit background-check requests, and process hiring paperwork.
Onboard new hires on their first day by reviewing responsibilities, timekeeping, company policies and conduct, and safety training.
Ensure new hires receive uniforms by their first week and order supplies in advance within monthly budgets.
Submit equipment repair requests through the specified approval and expense processes; perform preventive equipment maintenance and maintain location equipment inventories.
Maintain a location visitation and audit schedule and communicate it to the Regional Manager and VP of Operations.
Provide daily status updates to the Regional Manager, report successes and concerns, and develop action plans to address issues.
Conduct quality-control audits and address identified issues promptly.
Respond to customer call-outs and notifications within 24 hours and develop action plans.
Oversee required OSHA safety training and ensure supervisors perform weekly informal and monthly formal safety inspections.
Work with safety, security, and clients to report potential problem areas; create and monitor site safety exposure plans.
Ensure SDS sheets and manuals are available in janitorial closets and report incidents and accidents immediately.
Maintain 100% use of approved budgeted hours for mall accounts; restrict overtime to hours approved in advance and communicate overtime and budget-hour changes to the designated executives and managers.
Encourage staff to identify business opportunities, submit a weekly tracker, and strive for two potential-business conversations weekly.
Submit the additional-business per diem purchase order tracker weekly and sell out-of-scope work at current client sites.