Janitorial Account Manager

Cushman & Wakefield • Ottawa, ON

1d • Onsite

About The Position

The Account Manager oversees day-to-day custodial and support services within a higher‑education campus environment in Ontario, ensuring operational excellence, strong client satisfaction, and a safe, compliant workplace. This leadership role is responsible for customer service delivery, workforce leadership, and Environmental Health & Safety (EHS). The Account Manager ensures contractual service levels are met while fostering a Safety-First culture and delivering high‑quality campus experience for students, faculty, and staff.

Requirements

• Post‑secondary education, or professional training in facilities management, safety, risk preferred
• 5+ years in facilities or custodial management
• 3+ years in safety, compliance, or risk management roles, including training.
• Experience in a multi‑building or campus environment preferred
• Strong understanding of Ontario OHSA legislation
• Proven leadership and people‑management skills
• Excellent customer service and communication abilities
• Strong investigative and problem‑solving skills
• Experience with audits and compliance programs
• Ability to manage multiple priorities

Nice To Haves

• Joint Health & Safety Certification Training, Part 1 and 2 would be an asset.

Responsibilities

• Manage custodial operations across multiple campus buildings
• Ensure services meet contractual KPIs and quality standards
• Conduct inspections and implement corrective actions
• Oversee staffing, scheduling, and workforce planning
• Support event setups and campus logistics
• Manage supplies, equipment, and vendor coordination
• Monitor budgets and cost controls
• Act as primary client contact for custodial services
• Respond to service concerns and escalations promptly
• Lead client meetings and performance reviews
• Solicit feedback and drive service improvements
• Maintain a visible and professional presence on campus
• Lead and coach supervisors and frontline staff
• Support recruitment, onboarding, and performance management
• Deliver training and development initiatives
• Foster engagement, accountability, and inclusion
• Reinforce service excellence and safety culture
• Promote a Safety First, Zero Incident culture
• Ensure compliance with Ontario OHSA and company policies
• Support safety training and awareness programs
• Conduct safety audits, inspections, and hazard evaluations
• Maintain safety documentation and regulatory records
• Participate in risk assessments and corrective action plans
• Support emergency response planning
• Investigate incidents and implement corrective actions
• Participate in Joint Health & Safety Committee activities
• Track and report safety KPIs and trends
• Liaise with third‑party injury management providers

Benefits

• The compensation for the position is: $ 72,250.00 - $85,000.00

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree