Janitorial Account Manager-Broward

Red Coats, Inc.•Plantation, FL

1d•Onsite

About The Position

Red Coats, Inc. currently has an opening for a Janitorial Account Manager in Broward County. This position is responsible for managing the day to day operations that facilitate the maximization of resources of janitorial cleaning services. This position will build trust, collaborate with others, communicate effectively, drive execution and foster innovation.

Requirements

Bilingual (Spanish & English) is a MUST
Must be able to pass a background and driver license screening
Must have customer service experience
Must be able to provide impeccable follow-up with client, tenants and employees alike
Must have 3-5 years of direct on-site management with janitorial services in Class A commercial office buildings
Must have above average knowledge in Microsoft Office (Word, Outlook, Excel and Power Point) and computer software
Must be proactive with problem solving skills as candidate must be able to make timely decision and adapt to change
Excellent verbal and written communication and data entry skills
Basic financial understanding
Attention to detail and ability to maintain accurate records and details
High quality standards and strong leadership skills
People skills, strong communications, persuasive demeanor, effective delegator and developer of leaders
Ability to function in fast-paced environment with ability to multi-task

Responsibilities

Manage assigned account/s
Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
Conduct physical inspections on an ongoing basis for account ensuring each tenant is visited as needed and a report is submitted
Be aware of contract deliverables and work with supervisors to ensure compliance
Establish productive and consistent customer contacts and maintain records of contacts with customer, return all customer calls ASAP
Rapidly respond to and assist in addressing customer issues, ensure to document these issues and resolutions and review with the supervisor where applicable
Oversees process improvements and change management of site arrangements when needed
Projects a favorable image of the company to promote its aims and objectives
Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned
Maintain standards of appearance and performance of cleaning staff assigned to account
Ensure proper training of personnel assigned
Foster a cooperative and harmonious working climate conductive to maximize employee morale and productivity
Assist and support site supervisors
Develop individuals for future advancement
Perform other duties and responsibilities as required or requested
May assist with accounts receivable and provide support in collections if/when directed
Assist in control of Cost of sales, direct labor, overtime, non-billed labor, vacation/time off, uniform, supply & equipment expense
Identify needs for wage and billing increases
Set up master schedules and approve timesheets through company timekeeping software
Be aware of potential to sell additional services to tenants and growth potential in your account and communicate it with the Regional Manager or Branch Manager
Keep abreast of pertinent competitor information