IVR Automation Tester with Cyara - R01568697

Brillio•New York, NY

3d•$75 - $80•Hybrid

About The Position

We are seeking a skilled Automation Test Engineer with deep expertise in IVR systems, and Cyara. The role involves designing, developing, and executing automated tests to ensure the reliability and performance of contact center solutions.

Requirements

5+ years of experience in software testing with a focus on automation.
Hands-on experience with Amazon Connect and IVR testing.
Proven expertise in Cyara for automated contact center testing.
Experience with QTest for test case and defect management.
Proficiency in scripting languages like Python, Java, or JavaScript.
Familiarity with API testing and CI/CD integration.
Strong analytical and communication skills.

Nice To Haves

Experience with additional automation tools and frameworks.
Knowledge of broader AWS services.
Certifications in software testing or QA

Responsibilities

Design and maintain automated test scripts for Amazon Connect call flows.
Use Cyara to simulate real-world voice interactions and stress-test IVR components.
Validate performance and functionality of contact center solutions.
Integrate API-based tests (e.g., using Postman or custom scripts) for inbound/outbound call simulations.
Develop and manage test cases, plans, and suites using QTest.
Track defects, analyze test results, and report quality metrics.
Collaborate with QA and development teams to resolve issues and improve testing processes.
Work with cross-functional teams (developers, product managers, operations) to integrate testing into the CI/CD pipeline.
Participate in agile ceremonies and contribute to refining testing strategies.
Stay updated on testing trends and best practices.
Ensure all test documentation is complete and adheres to industry standards.
Contribute to technical documentation and internal training materials.