ITSM Project Manager

SAIC • Flexwork, TN

1d

About The Position

SAIC is seeking an ITSM Project Manager to support its Civilian Sector and the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC provides customer-centric IT Service Management focused on improving service and leveraging processes and strategies to deliver timely IT services and support.

The role manages ServiceNow implementations and enhancements in alignment with FAA enterprise priorities, governance, and architecture. It applies Agile SDLC methods and supports process reengineering, platform interoperability, operational integration, documentation, knowledge transition, and training to enable enterprise-scale operations and adoption.

Requirements

• Bachelor’s degree in Information Technology and 10 years of progressively responsible experience in major IT software, hardware, or integration projects, including at least four years of Project Manager experience; OR an associate degree in IT and 14 years of related experience; OR a high school education and 15 years of related experience.
• Experience with ServiceNow implementations.
• Experience managing projects using the PMI framework.
• Ability to obtain a Public Trust.
• U.S. citizenship required.

Nice To Haves

• PMP certification.
• ServiceNow certifications.
• Scrum Master or Agile experience.
• Experience supporting FedRAMP-authorized software.
• Master’s degree in information technology and ten years of experience performing complex IT software, hardware, or integration projects.
• Results-oriented approach, including urgency, follow-through, and delivering goals with minimal oversight.
• Entrepreneurial mindset, resourcefulness, creativity, and a continuous focus on improvement and innovation.
• Takes ownership and demonstrates accountability and follow-through.
• Highly motivated, energetic, and enthusiastic, with a drive to set ambitious goals and achieve them.

Responsibilities

• Implement ServiceNow modules and platform capabilities aligned with enterprise strategic priorities, engaging stakeholders and supporting operational integration.
• Enhance existing ServiceNow modules to improve workflow automation, data quality, operational transparency, and user experience.
• Integrate the platform with FAA systems and data repositories to promote a unified system of record across AIT and enterprise stakeholders.
• Use Agile SDLC methodologies to manage ServiceNow enhancements and implementations, enabling iterative delivery, stakeholder feedback, and alignment with mission and operational priorities.
• Align configurations and architectural decisions with FAA digital governance and enterprise architecture frameworks.
• Promote FAA business process reengineering and standardization to improve business value and service-delivery efficiency, reduce technical debt, and drive innovation.
• Provide documentation, process guides, governance artifacts, knowledge-transition artifacts, and training materials for enterprise-scale operations and adoption.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager