ITSM Project Manager

SAIC • Remote Work, TN

2d • Remote

About The Position

SAIC is seeking an ITSM Project Manager to support the Federal Aviation Administration Integrated Service Center (FAA ISC) in its Civilian Sector. The role supports customer-centric IT Service Management focused on improving service delivery and providing timely IT services and support. The position manages ServiceNow implementations and enhancements in alignment with enterprise strategic priorities, FAA governance, and operational needs.

Requirements

• Bachelor’s degree in Information Technology and 10 years of progressively responsible experience in major IT software, hardware, or integration projects, including at least four years of Project Manager experience; alternatively, an Associate degree in IT and 14 years of related experience, or a high school education and 15 years of related experience.
• Experience with ServiceNow implementations.
• Experience managing projects using the PMI framework.
• Ability to obtain a Public Trust; U.S. citizenship is required.

Nice To Haves

• PMP certification.
• ServiceNow certifications.
• Scrum Master or Agile experience.
• Experience supporting FedRAMP-authorized software.
• Master’s degree in Information Technology and ten years of experience performing complex IT software, hardware, or integration projects.
• Results-oriented approach, with urgency, follow-through, and delivery of goals with minimal oversight.
• Entrepreneurial mindset, resourcefulness, creativity, and a focus on improvement and innovation.
• Ownership, accountability, and follow-through.
• Motivation, energy, enthusiasm, ambitious goals, and a willingness to push boundaries.

Responsibilities

• Implement new ServiceNow modules and platform capabilities, engaging stakeholders and ensuring operational integration.
• Enhance previously implemented ServiceNow modules to improve workflow automation, data quality, operational transparency, and user experience.
• Develop integrations between the ServiceNow platform and FAA systems and data repositories to support a unified system of record across AIT and enterprise stakeholders.
• Use Agile Software Development Life Cycle (SDLC) methodologies to manage ServiceNow enhancements and implementations, support iterative delivery, gather stakeholder feedback, and align work with mission and operational priorities.
• Align configurations and architectural decisions with FAA digital governance and enterprise architecture frameworks.
• Promote FAA business process reengineering and standardization to improve service delivery efficiency, reduce technical debt, and drive innovation.
• Provide documentation, process guides, governance artifacts, knowledge transition artifacts, and training materials for enterprise operations and adoption.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level