ITSM Project Manager

SAIC • Oak Ridge, TN

2d

About The Position

SAIC is seeking an ITSM Project Manager for its Civilian Sector, supporting the Federal Aviation Administration Integrated Service Center (FAA ISC). The role supports SAIC’s customer-centric IT Service Management work focused on improving service and leveraging processes and strategies to provide timely IT services and support. The Project Manager will oversee ServiceNow implementations and enhancements, ensure stakeholder engagement and operational integration, and align delivery with FAA priorities, governance, and enterprise architecture. The position also supports process standardization, business value realization, and enterprise-scale adoption through documentation, knowledge transition, and training materials.

Requirements

• Bachelor’s degree in Information Technology and 10 years of progressively more responsible experience in major IT software, hardware, or integration projects, including at least four years of Project Manager experience; alternatively, an associate degree in IT and 14 years of related experience; or a high school education and 15 years of related experience.
• Experience with ServiceNow implementations.
• Experience managing projects using the PMI framework.
• Ability to obtain a Public Trust; citizenship required.

Nice To Haves

• PMP certification.
• ServiceNow certifications.
• Scrum Master or Agile experience.
• Experience supporting FedRAMP-authorized software.
• Master’s degree in information technology and ten years of experience performing complex IT software, hardware, or integration projects.
• Results-oriented approach, including urgency, follow-through, and delivery with minimal oversight.
• Entrepreneurial mindset, resourcefulness, creativity, and commitment to improvement and innovation.
• Ownership, accountability, and follow-through.
• High motivation, energy, enthusiasm, ambitious goals, and willingness to push boundaries.

Responsibilities

• Implement new ServiceNow modules and platform capabilities aligned with enterprise strategic priorities, ensuring stakeholder engagement and operational integration.
• Enhance previously implemented ServiceNow modules to improve workflow automation, data quality, operational transparency, and user experience.
• Promote interoperability through integrations with FAA systems and data repositories, supporting a unified system of record across AIT and enterprise stakeholders.
• Use Agile SDLC methodologies to manage ServiceNow enhancements and implementations, enabling iterative delivery, stakeholder feedback, and alignment with mission and operational priorities.
• Align configurations and architectural decisions with FAA digital governance and enterprise architecture frameworks.
• Promote FAA business process reengineering and standardization to maximize platform value, improve service delivery efficiency, reduce technical debt, and drive innovation.
• Provide documentation, process guides, governance artifacts, knowledge transition artifacts, and training materials for enterprise-scale operations and adoption.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior