ITM Teller

Elko Federal Credit Union•Elko, NV

11d

About The Position

The ITM Teller processes member transactions through remote Interactive Teller Machines (ITMs), providing prompt, courteous, accurate service by video. Available transactions include deposits, withdrawals, payments, transfers, check cashing, and balance inquiries. The role also cross-sells Credit Union services and supports other Credit Union functions while demonstrating EFCU customer service standards and maintaining a professional attitude. The teller provides members with basic information about accounts, payments, transfers, internet banking, loans, and debit cards; researches and resolves member issues; and refers more complex or time-consuming problems to the appropriate department. The position requires working effectively amid potential distractions and interruptions, prioritizing member needs, and accurately completing transactions using dual entry in multiple systems. The teller also balances the virtual teller drawer and any needed ITM at the end of the shift, follows the EFCU Dress Code Policy, supports fellow staff, and performs other duties as assigned.

Requirements

High school education or GED.
Six months to one year of member service or customer service experience.
Thorough knowledge of principles and processes for providing member and personal services, including assessing member needs, meeting service quality standards, and evaluating member satisfaction.
Understanding of Credit Union call center operations and philosophy.
Excellent communication skills and ability to interact quickly with members via video session.
Ability to work comfortably, professionally, and in a friendly manner while on camera.
Ability to multitask and accurately complete dual entry in multiple systems.
Working knowledge of related computer systems and applications.
Solid math skills.
Knowledge of financial institution policies and procedures.
Attention to detail and thoroughness in completing work tasks.
Ability to maintain confidentiality concerning Credit Union operations and work-related information.

Responsibilities

Assist members professionally and accurately via the ITM while delivering an exceptional member experience.
Process deposits, withdrawals, payments, transfers, check cashing, and balance inquiries.
Remain focused and prioritize member needs while handling potential distractions and completing transactions in dual entry.
Research and resolve member issues, forwarding more complex or time-consuming problems to the appropriate department.
Balance the virtual teller drawer and any needed ITM at the end of the shift.
Provide members with basic information about accounts, payments, transfers, internet banking, loans, debit cards, and related services.
Cross-sell Credit Union services and support other Credit Union functions.
Dress professionally and follow the EFCU Dress Code Policy.
Provide support to fellow staff members as needed.
Maintain and project the Credit Union's professional reputation.
Perform other duties, projects, or tasks as assigned.