ITM - Live Teller Connect Representative - Full Time - Onsite (WY)

Nuvision Federal Credit Union•Cheyenne, WY

2d•$17 - $26•Onsite

About The Position

The Live Teller Connect (LTC) Representative provides engaging, member-centered service through Interactive Teller Machines (ITMs). The role handles requests involving balances, transfers, deposits, loan payments, account research, product information, and deposit and loan account servicing. Representatives educate members and identify product and service solutions tailored to their needs, while resolving routine and complex requests through research and problem solving. The position may serve members through LTC machines at multiple locations and takes ownership of member needs while meeting Credit Union standards. The representative processes teller transactions, balances daily activity, and investigates discrepancies. They also perform member service functions such as explaining products and services, maintaining accounts, resetting electronic access, and resolving complaints. The role requires maintaining confidentiality, completing required compliance and other training, improving work processes, and representing the Credit Union professionally. Other related duties may be assigned. The position is full-time and onsite in Wyoming. The stated pay range for Wyoming is $17.23 minimum, $21.54 midpoint, and $25.85 maximum; actual base pay may vary based on factors including location, internal equity, job-related knowledge, skills, and experience. A sign-on bonus is available to eligible external applicants.

Requirements

At least 1 year of banking experience as a teller or call center service representative.
Knowledge of BSA, Regulation CC, Regulation D, Regulation E, and other pertinent regulations.
Comprehensive knowledge of deposit account products and services.
Working knowledge of applicable federal, state, and NCUA regulations.
Exceptional customer service skills, tact, diplomacy, and a desire to accommodate others.
Ability to respond to member prompts and offer financial products and services tailored to member needs, using appropriate judgment and persistence.
Professional and courteous verbal and written communication skills, including the ability to remain calm when assisting difficult or irate members.
Comfort with evaluation against performance standards.
Initiative to achieve team goals and model a good work ethic.
Proficiency in standard business computer software and ability to acquire working knowledge of the Credit Union’s operating system.
Proficient data entry, ten-key calculator, cash-counting, and math skills; detail-oriented.
Ability to acquire working knowledge of Credit Union products and services.
Ability to become a subject matter expert in remote delivery channels and discuss them with members.
Good judgment and discretion in handling confidential member account information.
Ability to handle fluctuating work demands and excel in a fast-paced work environment with strong time-management skills.
High school education or equivalent.
Legally authorized to work in the United States at the time of hire without requiring employer sponsorship now or in the future.

Responsibilities

Process member deposits, loan payments, withdrawals, account transfers, and other teller transactions through the LTC; verify transactions and promptly resolve discrepancies.
Balance daily transactions and verify cash totals.
Investigate and resolve out-of-balance conditions.
Present and explain Credit Union products and services, help meet members’ financial needs, and order checks.
Answer member questions and resolve problems by listening, collecting information, finding answers, and reporting results.
Perform file maintenance and account changes, and reset access for Homebanking and ABIL.
Restrict electronic account access when deemed necessary to prevent potential financial losses to the Credit Union or member.
Resolve member issues and complaints using knowledge of products, processes, and procedures or by conducting necessary research.
Exercise good judgment and balance members’ best interests with the Credit Union’s organizational objectives.
Take ownership of each interaction, including follow-up calls or extended research when needed.
Complete compliance training and all other training offered to LTC Representatives.
Seek ways to streamline work processes and continuously improve the Credit Union.
Represent the Credit Union positively and professionally.
Maintain confidentiality of member and other sensitive information.
Treat co-workers and members with respect.
Keep the workspace or branch organized and tidy.
Perform other related duties as assigned.