Items Processing Team Member I, Marlborough, MA, On-Site, Full-Time

Digital Federal Credit Union•Marlborough, MA

5d•Onsite

About The Position

Provide members with a high level of support services support in a friendly, efficient and timely manner. Support the handling of products and services offered to our members. Assist the Deposit Services Department in achieving service goals.

Requirements

Prior financial institution experience preferred
Prior customer service experience
Strong PC Skills with an emphasis on Microsoft Office

Responsibilities

Actively contributes to DCU’s Success Sharing initiatives and practices DCU’s principles of People Come First; Do the Right Thing; Make a Difference
Maintains a high level of professionalism and respect during interactions with both members and colleagues alike
Maintains a working knowledge of and adheres to DCU policies and procedures related to the position as well as all applicable regulations
Performs work functions with attention to detail, within established timeframes and follows through as needed to complete tasks
Meets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned
Provide support, service, and reasearch for Members and other departments within DCU.
Answer incoming Hunt Line(s) calls in a professional manner
Process mail deposit and loan payments
Process and balance DCU ATM files
Process encoding error disputes
Process foreign item checks sent in by members
Process Share branching adjustments
Process Exception adjustments
Perform all job-related dutes and participate in various team projects as assigned by the Deposit Services Department Manager or Team Leader.
Cross-train within Deposit Services to assist other teams as needed.