ACH Bill Pay Team Member I, Chelmsford/Marlborough, MA, Full-Time, Hybrid

DCU•Chelmsford, MA

6d•Hybrid

About The Position

ACH and Bill Pay support are critical functions of the credit union. Overall responsibilities include: Ensuring ACH and Bill Pay transactions are processed in a timely manner. Provide support and timely resolution to staff and members through Service Excellence and support the credit union’s quality initiative through teamwork, innovation, and efficiency. This team member has good industry knowledge and may have an understanding of NACHA rules and payment regulations for the Electronic Payments department.

Requirements

Similar work-related experience, financial institution, preferred
Excellent PC skills required to include, but not limited to, MS Word and Excel
Prior customer services experience preferred
Excellent verbal and written communication skills
Ability to effectively handle multiple priorities seamlessly

Nice To Haves

May have an understanding of NACHA rules and payment regulations for the Electronic Payments department.

Responsibilities

Accurately process and support a variety of ACH Transactions, which includes but is not limited to, ACH Origination, A2A and P2P, ACH Stops and Disputes, Member to Member transactions, and resolution of all member exceptions.
Knowledge of administrative portals will also be a key function of research.
Process a variety of Bill Pay-related functions, which includes but is not limited to, Bill Pay research
Work directly with members, vendors and third-parties for payment resolution
Front-end member research support
Complete system testing and validation for the host/core system in addition to various other systems used to complete daily job tasks
Complete required annual Compliance training as well as any other assigned training by deadline
Attend industry seminars and webinars
Train other team members or departments as needed
Actively contribute to all DCU’s Success Sharing initiatives
Identify and, when appropriate, assist in implementing ideas that will help improve efficiencies in the work area, department and throughout DCU
Actively contributes to DCU’s Success Sharing initiatives and practices DCU’s principles of People Come First; Do the Right Thing; Make a Difference
Maintains a high level of professionalism and respect during interactions with both members and colleagues alike
Maintains a working knowledge of and adheres to DCU policies and procedures related to the position as well as all applicable regulations
Performs work functions with attention to detail, within established timeframes and follows through as needed to complete tasks
Meets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned
Perform all other job-related duties as assigned by Manager(s)