IT & Workplace Operations Specialist

Qualified Health PBC•Palo Alto, CA

4d•$80,000 - $100,000•Hybrid

About The Position

The IT & Workplace Operations Specialist will serve as the go-to partner for IT support and office operations at Qualified Health, reporting directly to the VP of People Operations. This is an early-career role, ideal for someone highly organized, hands-on, and energized by keeping the team's technology and workplace running smoothly day to day. The Specialist will manage day-to-day IT needs across the company, administer key systems like Rippling and Notion, and help maintain a safe, functional, and welcoming Palo Alto office. Transform healthcare with us. At Qualified Health, we're redefining what's possible with Generative AI in healthcare. Our infrastructure provides the guardrails for safe AI governance, healthcare-specific agent creation, and real-time algorithm monitoring—working alongside leading health systems to drive real change. This is more than just a job. It's an opportunity to build the future of AI in healthcare, solve complex challenges, and make a lasting impact on patient care. If you're ambitious, innovative, and ready to move fast, we'd love to have you on board. Join us in shaping the future of healthcare.

Requirements

0–2 years of experience in IT support, office operations, or a related generalist role.
Strong customer-service orientation and comfort fielding IT and workplace requests from employees at all levels.
Excellent organizational skills and attention to detail, with the ability to manage multiple requests and priorities at once.
Strong written and verbal communication skills.
Comfort learning and administering SaaS tools (e.g., Rippling, Notion, Slack, Google Workspace).
Ability to work onsite in Palo Alto 5 days/week, with early morning arrival to support front desk and office needs.

Nice To Haves

Experience in a high-growth startup or technology company.
Hands-on exposure to HRIS/IT platforms like Rippling, and workspace tools like Notion.
Familiarity with physical security or access control systems and employee badging.
Experience supporting network or conferencing infrastructure.
Experience managing vendor relationships (e.g., office supply, security, or facilities vendors).
Track record of building or improving internal IT/office processes from the ground up.

Responsibilities

Serve as the first point of contact for IT and application questions
Administer Rippling IT, including provisioning, deprovisioning, and access management for employee accounts and applications.
Own Notion administration, including workspace structure, permissions, and user access.
Manage the full laptop lifecycle: ordering, imaging/wiping, deployment, and retrieval.
Maintain an accurate inventory of company hardware and equipment, including routine maintenance.
Roll out and support personal devices as needed.
Maintain the uptime and reliability of conferencing and meeting room technology.
Manage badging and access control for the Palo Alto office, including onboarding/offboarding of building access.
Own the maintenance and monitoring of the office security system.
Conduct regular access audits.
Provide front desk coverage.
Support desk and seating logistics.
Maintain swag inventory and fulfillment.
Serve as the primary point of contact for our IT and office vendors
Manage our office snacks and supplies