IT User Support Technician

Meade • Tempe, AZ

3d

About The Position

Meade is seeking an IT User Support Technician to provide day-to-day technical support to end users across the organization. The role focuses on resolving basic IT issues, setting up computers and workstations, and providing customer support to help ensure smooth business operations. The technician responds to and resolves helpdesk tickets, troubleshoots hardware, software, and basic network issues, and escalates complex problems to senior IT staff when necessary. The role also includes configuring and deploying devices, setting up user workstations, installing operating systems and business applications, supporting employees in person and remotely, managing user accounts and access, performing routine maintenance, and documenting resolutions and processes.

Applicants must be legally authorized to work in the United States. Employment may be contingent on successful background checks, drug testing, and other applicable pre-employment requirements. Meade maintains a Drug-Free Workplace.

Requirements

• Basic understanding of Windows and/or macOS operating systems.
• Familiarity with Microsoft 365 and Entra ID.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks and prioritize effectively.
• Must be legally authorized to work in the United States.

Responsibilities

• Respond to and resolve helpdesk tickets in a timely manner.
• Troubleshoot hardware, software, and basic network issues; escalate complex issues to senior IT staff when necessary.
• Configure and deploy laptops, desktops, tablets, and mobile devices.
• Set up workstations, including monitors, docking stations, and peripherals.
• Install and configure operating systems and standard business applications.
• Provide in-person and remote support to employees.
• Assist users with login issues, password resets, and access requests, providing clear communication and customer service.
• Create, modify, and disable user accounts, including Microsoft 365 / Entra ID accounts.
• Assign permissions based on role and department and support onboarding and offboarding processes.
• Perform routine system updates and basic maintenance.
• Diagnose and resolve printer, connectivity, and peripheral issues.
• Maintain inventory of IT equipment and assets.
• Document ticket resolutions and internal processes and maintain knowledge base articles for common issues.

Benefits

• Eligible employees may participate in medical, dental, vision, life insurance, disability coverage, 401(k), paid time off, paid holidays, and other company-sponsored benefits; eligibility and offerings are subject to plan terms and applicable policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed