IT User Support - Level 3 / Lead Analyst
About The Position
Our mission at Circle K is to make people's lives a little easier every day. Our global family of 130,000 people in over 16,000 stores and 26 countries makes that possible for our millions of clients worldwide, which is why we are committed to helping them achieve their goals and grow with us. We set ourselves apart by our culture of pride: pride in our people and their development, pride in serving others, what we've built and what we are striving to achieve. No matter where you come from or where you are heading in your career, there is a place for you to grow at Circle K. When you grow, we grow - together.
Requirements
- Education: Typically requires a Bachelor’s degree in Computer Science, Information Technology, or equivalent certifications.
- Experience: Require 3–5 years of experience in systems analysis, ideally within a retail or grocery environment.
- Communication: Exceptional skill in translating complex technical concepts for non-technical retail managers and store associates.
Responsibilities
- System Analysis & Optimization: Evaluate and improve existing retail systems, including Point-of-Sale (POS), inventory systems, and warehouse management software.
- Analytical Thinking: Ability to perform root-cause analysis on system bugs and conduct cost-benefit analyses for proposed technology investments.
- Technical Support & Testing: Provide high-level technical support, troubleshoot issues, and lead User Acceptance Testing (UAT) for system upgrades.
- Project Documentation: Create, maintain, and update documentation for system procedures, workflows, and technical specs.
- Data Analysis: Analyze sales, inventory, and operational data to identify performance trends and opportunities for improvement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
