USER SUPPORT TECHNICIAN: IT

Palm Beach County Public Defender / 15th Circuit • West Palm Beach, FL

2d • Onsite

About The Position

The Public Defender’s Office is seeking a dedicated and service-oriented User Support Technician to join our Information Technology team. This position provides first-line technical support to attorneys, investigators, and administrative staff who serve our community. The ideal candidate will be patient, responsive, and capable of troubleshooting a wide range of hardware and software issues in a fast-paced legal environment.

Requirements

• 1–5 years of help desk or technical support experience preferred
• Strong troubleshooting and problem-solving skills
• Knowledge of Windows operating systems and Microsoft Office
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
• Excellent customer service and communication skills
• Ability to manage multiple tasks and prioritize effectively
• A commitment to preserving the confidentiality of sensitive client information

Nice To Haves

• Associates Degree in Information Systems or equivalent work experience
• Experience in a legal or government environment
• Familiarity with case management systems
• CompTIA A+, Network+, or similar certification
• Experience with remote support tools
• Passion for the Public Defender mission

Responsibilities

• Provide first-level technical support for desktops, laptops, mobile devices, printers, and peripherals
• Troubleshoot hardware, software, and network connectivity issues
• Install, configure, and maintain workstations and standard office applications
• Support case management systems and legal software platforms
• Assist with user account management (Active Directory, email, password resets, permissions)
• Document support requests and resolutions in help desk ticketing system
• Support remote users and courtroom technology as needed
• Escalate complex technical issues to senior IT staff
• Maintain inventory of IT equipment and supplies

Benefits

• Government benefits package (for full-time employees), including health insurance, retirement plan, paid leave, and holidays
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree