IT User Accounts Analyst

KaylaTek•Joint Base Andrews, MD

1d•Onsite

About The Position

Come join our growing team with a 21st Century Vision! At KaylaTek, we understand that the key to our success is the quality of the people we employ. Our focus is not just on jobs, but on building and enhancing your career through ongoing professional development, training, and high quality of life. Our team members choose KaylaTek for a number of reasons including our competitive compensation and benefit packages, dedication to education, as well as our outstanding service. Our Grow Strong Vision encompasses a place for employees to grow, learn and feel a sense of belonging, not just a place to work. Employee Benefit Offerings Comprehensive Medical, Dental, Vision plans, FSA, HSA, 401(k) with company match, Short-Term and Long-Term Disability, Life and Accidental Death and Dismemberment Insurance, Paid Time Off, 11 Paid Holidays, Employee Assistance Program (EAP), Professional Development Program, Military Leave Support, Referral bonuses and more! KaylaTek has an exciting IT User Accounts Analyst opportunity supporting the AFNCR IT contract Location: Joint Base Andrews (JBA), MD - 100% on site Job Type: Full time Temporary Support from 01 April - 31 August 2026; 8 AM - 4 PM Clearance: Active DOD Secret clearance or higher

Requirements

Currently possess DoD 8140 Level II (Intermediate or Advanced) Security+CE or higher required at start.
Minimum Years of Experience: 5 years, which at least one year must be specialized. Specialized experience includes knowledge of PC operating systems, e.g., DOS, Windows, as well as networking and mail standards and work on a Field Operations team. General experience includes information systems development and other work in the client/server field, or related fields.
Minimum Education: Associate degree with a minimum of 5+ years of related experience, additional years of relevant experience may be accepted in lieu of a degree
Active DOD Secret Clearance (no interims)
Demonstrated ability to communicate orally and in writing and a positive customer service attitude
Experienced working within a DoW/DoD or defense contractor environment
Experienced with DoD Identity Management
Proficiency with Active Directory (User, security group and distribution group) management
MUST BE A US CITIZEN

Nice To Haves

Experienced with DoD/DoW DEPO
Knowledge of Air Force, Pentagon, and/or AFNCR
Experienced working at the Pentagon, Joint Base Andrews (JBA), and Joint Base Anacostia-Bolling (JBAB)

Responsibilities

Create, modify, disable and delete user accounts in Active Directory in response to new hires, role changes, and terminations; including managing user attributes and group membership
Create and maintain security and distribution groups
Troubleshoot and resolve user access issues, including log in problems and permission errors via phone, MS teams and email
Provide excellent customer service support to our end users for questions, problems or issues