IT User Experience and Technology Communications Intern
About The Position
The IT User Experience and Technology Communications Intern combines technology, communications, training, and user advocacy to help contributors have a positive experience as they transition to and work within Dorman’s new office environment. The intern will collaborate with End User Services, Technical Services, Facilities, and project teams to create contributor-facing communications, training materials, quick reference guides, digital content, and user education programs for office technologies. These technologies include conference room systems, Microsoft Teams Rooms, telephony, printing, networking, workplace collaboration tools, and other solutions that support the contributor experience. The role is suited to a student interested in technology, communications, marketing, user experience, employee experience, organizational change management, or technical training. The intern will help develop and improve technology adoption resources, collect and respond to user feedback, support technology demonstrations and training, and contribute to workplace technology documentation and knowledge management. The internship offers exposure to UX and employee experience, technology adoption, organizational change management, corporate communications, enterprise IT training, Microsoft 365, collaboration platforms, End User Services, and Headquarters technology deployment activities.
Requirements
- Strong written and verbal communication skills.
- Interest in technology and user experience.
- Ability to explain technical concepts in a simple, user-friendly manner.
- Creative and detail-oriented, with strong organizational skills.
- Comfort working with technical and non-technical audiences.
- Strong interpersonal and collaboration skills.
- Self-motivated and willing to learn new technologies.
- Currently pursuing a bachelor’s degree in Information Technology, Computer Science, Communications, Marketing, User Experience (UX), Business Administration, Organizational Development, or a related field.
- Experience using Microsoft Office applications, including Word, PowerPoint, Excel, and Teams.
Nice To Haves
- Completion of sophomore year is preferred.
- Experience creating presentations, videos, graphics, or communication materials.
- Familiarity with Microsoft 365 applications.
- Experience creating communications, training materials, social media content, videos, or presentations is highly desirable.
Responsibilities
- Assist in developing contributor-facing communication plans.
- Create technology adoption materials, quick-start guides, FAQs, videos, and training content.
- Develop how-to documentation for conference room technologies, Microsoft Teams Rooms, desk phones and telephony solutions, printing and scanning services, wireless connectivity, collaboration tools, and workplace technologies.
- Support creation of digital signage, intranet content, newsletters, and awareness campaigns.
- Help build onboarding materials for new contributors joining the office.
- Participate in user testing and collect feedback to improve workplace technology experiences.
- Conduct surveys and gather contributor feedback about technology usability and satisfaction.
- Assist with conference room readiness reviews and technology demonstrations.
- Partner with IT support teams to identify recurring user questions and develop self-service resources.
- Create engaging content using PowerPoint, SharePoint, Teams, and Microsoft 365 tools.
- Assist in planning and supporting open house events, technology showcases, and contributor training sessions.
- Support development of technology standards, documentation, and knowledge management content.
- Advocate for contributors by identifying opportunities to improve the overall workplace technology experience.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
