IT Training & Knowledge Management Specialist

SAIC • Village of Kings Point, NY

4h • Hybrid

About The Position

We are seeking an IT Training & Knowledge Management Specialist based at the United States Merchant Marine Academy in Kings Point, NY. This role is onsite and may have flexibility for some situational remote work days. This role leads end-user technology training, develops knowledge resources, and enhances IT communications and service delivery. It drives Microsoft 365 adoption, supports onboarding training, builds and maintains knowledge bases, manages intranet content, and delivers proactive user education.
The ideal candidate is an excellent communicator and quick learner who excels at synthesizing technical information from subject matter experts and translating it into clear, user-friendly training, documentation, and guidance for non-technical audiences. Deep expertise in every tool or system is not required; the focus is on strong analytical, facilitation, and communication skills to bridge IT and end-users effectively.

Requirements

• Excellent communicator
• Quick learner
• Ability to synthesize technical information from subject matter experts
• Ability to translate technical information into clear, user-friendly training, documentation, and guidance for non-technical audiences
• Strong analytical skills
• Strong facilitation skills
• Strong communication skills to bridge IT and end-users effectively

Nice To Haves

• Deep expertise in every tool or system is not required

Responsibilities

• Deliver Microsoft 365 and general IT training during employee onboarding.
• Develop quick reference guides, training materials, and knowledge base articles.
• Host Office Hours and Lunch & Learn sessions in person and via Microsoft Teams.
• Maintain and update IT SharePoint and intranet sites.
• Review service desk tickets to identify recurring issues and create proactive training materials.
• Develop and distribute IT announcements, newsletters, and cybersecurity bulletins/guidance.
• Support integration of ITSM tools (e.g., Jira) with training resources.
• Track mandatory training compliance and reporting.
• Assist in developing AI chatbot solutions for common IT issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed