IT Trainer and Analyst

Orthopaedic Specialty Group•Shelton, CT

1d•$27 - $29

About The Position

We are seeking a motivated individual for a fast-paced orthopedic healthcare environment with strong critical thinking skills and experience training others. This role requires the ability to effectively lead both one-on-one and group training sessions, build positive relationships with staff and providers, and serve as a key resource for IT systems. Experience with athenaPractice and/or athenaOne EHR is preferred. The ideal candidate will have a solid understanding of healthcare operations, clinical workflows, and the unique needs of an orthopedic practice.

Requirements

High School Diploma or GED
Tech savvy; experience with computers
Excellent communication and presentation skills
Healthcare experience

Nice To Haves

Experience with athenaPractice
Experience with athenaOne
Previous training or leadership experience

Responsibilities

Assist staff with a platform transition in understanding workflow and functionality changes on the new HER
Participate in initial training and testing of new applications or workflows to be implemented
Make recommendations during project design and build phase based on the needs of end users from what has been observed and communicated
Create support materials for end users in whichever format best communicates the information. This can include documentation, recorded video, etc.
Coordinate training schedules with department managers for applicable departments
Perform training to all applicable users and departments and provide onsite support during new software and workflow rollouts as-needed
Assess employee training needs through help desk ticket trends and feedback from staff, providers, or directors.
Maintain all documentation provided for trainings and add more as needed based on questions and feedback that follow the initial project trainings.
Provide in-person support to staff and providers as needed for healthcare applications and department workflows
Level 1 IS Ticket support for end user reported issues, questions, and requests for healthcare applications
Meet with providers and support staff to assess current workflows, technology utilization, and operational challenges.
Evaluate EHR/EMR forms, workflows, and reporting tools; identify issues, recommend workflow improvements, and coordinate necessary form or report modifications through Form Developer and Report Writer.
Analyze workflow progression across departments to ensure best-practice utilization, provide retraining as needed, and recommend process improvements to enhance efficiency and productivity.