IT Technology Service Senior Specialist

SAP•Atlanta, GA

33d•Hybrid

About The Position

SAP America, Inc. seeks an IT Technology Service Senior Specialist at our Atlanta, GA location to design and develop systems, applications, products, services and data to optimize / automate SAP’s business processes and improve work efficiency.

Requirements

Bachelor’s degree or foreign equivalent in Engineering, Computer Science, Information Technology, or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Engineering, Computer Science, Information Technology, or a related field of study and four (4) years of experience in the job offered or related occupation.
SAP Basis
SAP HANA Administration
Enterprise Architecture
SAP S/4HANA system and administration
SAP HANA Installation and Administration
SAP BTP - End-to-End Performance Analysis
AWS or Azure Hyperscaler Certifications.

Responsibilities

Resolve Complex issues in own area (e.g. cross-functional or cross-country projects); Enhance complex systems/processes.
Represents SAP to customers: Communicates clear and conveying processes & policies in a way that others can understand.
Advocates for the end user by having a deep understanding of end user needs, behaviors & usage patterns.
Promote the role of User Experience, thorough understanding of contemporary user-centered design methodologies & practices and ability to integrate those into current and future development efforts.
Owns a specific IT Infrastructure service or a group of services during the whole service lifecycle.
Is in charge of the Infrastructure Operations portfolio and use Service Lifecycle methodology in Service Management tasks.
Ensures and optimizes service operation of services.
Monitors OLA and SLA compliance for the Service in scope.
Support 'early warning' process in regards to financial risk & opportunities.
Responsible for relevant reporting of the Service in scope on global level.
Escalates emerging customer dissatisfaction immediately to Management/Engagement Managers and aligns steps to tackle the problem.
Ensure Cross collaboration with other operations teams, including Service Coordination with the locations Vendor Contact for technical issues, related to operations.
Aligns with Controlling on all financial aspects of the service contract.
Align with Vendor Management Office on vendor relationship aspects of the service contract.