Information Technology - IT Service Specialist

Aritzia • Toronto, ON

1d • Onsite

About The Position

Aritzia is growing and our Service Excellence team is growing with it. This is a unique opportunity to be part of the team that is the first response to all IT incidents and requests across stores, offices, and distribution centers. As the IT Service Specialist, you will support the team in the development and delivery of technology support protocols, ensuring teams across the organization have the tools to resolve all inquiries effectively and efficiently, while setting the vision for self-service capabilities. With the skills you gain in this role, the opportunities are endless – from a rewarding career in Technology to continued growth and development with Aritzia.

Requirements

• Proven skills, certifications, education, and/or experience
• A commitment to learn and apply Aritzia's Values and Business and People Leadership principles

Responsibilities

• Promote positive technology experiences and outcomes while serving as a single point of contact for all end user tech support
• Provide reactive support for level 1 incidents with a goal of reducing or minimizing threats and vulnerabilities
• Triage and fulfill all technology related requests within defined SLAs
• Coordinate the response to major IT incidents in collaboration with cross-functional teams to minimize impact on end users and business operations
• Support with identifying underlying issues to prevent recurring incidents

Benefits

• Product Discount
• Baby Leave Program — up to 16 weeks of paid time
• Aritzia Virtual Wellness — 24/7 resources for physical, mental, social or financial wellbeing
• Aspirational Workplace — dog friendly offices
• Dry-cleaning discounts
• Hotel discounts
• Restaurant discounts
• Self-care promos
• On-site medical care

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed