IT Technician

SongTeller Hotel • Nashville, TN

7d • Onsite

About The Position

Herschend is seeking an experienced and dynamic IT Technician to lead technology operations for our newest hospitality venture, Dolly Parton’s SongTeller Hotel, located in the heart of Downtown Nashville. The IT Technician plays an important role in keeping the technology behind the SongTeller Hotel experience running smoothly. Responsible for supporting the administration, stability, and optimization of hotel and lodging technology systems, this role helps ensure our Hosts have the tools they need to create seamless, memorable experiences for our guests. This role is perfect for someone who enjoys solving problems, helping others, and making a little behind-the-scenes magic happen.

Inspired by Dolly Parton's epic career and trailblazing spirit, SongTeller Hotel in Nashville is as unique as the global icon herself. Dolly welcomes guests to a place where they can Love Every Moment; it is a place to unplug, to connect with loved ones and to be entertained.

The IT Technician position provides a unique opportunity for the right individual to learn and expand IT efforts for Dolly Parton’s SongTeller Hotel featuring 240 rooms, two F&B Entertainment venues, a market, and Dolly Parton’s Museum. This position joins an enterprise-wide network of Hotel and Lodging IT professionals who collaborate, share best practices, and support one another across multiple resort properties. The role offers exposure to enterprise standards, modern hotel systems, and mentorship from experienced hotel technology leaders, with intentional training provided to close skill gaps and accelerate professional growth.

SongTeller Hotel Nashville is more than just a place to rest your head, it's a hub of music, style, and hospitality designed the Dolly-way. Sprinkled with glamour, artistic surprises and a sense of humor - it's an experience as unforgettable as the entertainer herself. SongTeller Hotel celebrates the people, talent and setting of the destination, weaving the local music and culinary scenes together. So come experience the unique charm, and hospitality that could only be created by the iconic hostess herself!

Requirements

• 1–2 years of experience in an IT support, service desk, or technical support role
• Strong aptitude for learning new systems, technologies, and operational processes
• Demonstrated self-motivation, curiosity, and ability to learn quickly
• Willingness to grow into a specialized hotel and lodging systems role through structured training and mentorship.
• Basic understanding of Windows workstations, printers, mobile devices, networking concepts, user accounts, and common business applications.
• Strong communication, documentation, follow-up, and customer service skills.
• Ability to work a flexible schedule that may include evenings, weekends, holidays, and peak operating periods.

Nice To Haves

• Prior experience supporting hotel, resort, or lodging technology systems is highly desired but not required
• Experience with hospitality systems such as PMS, POS, guest messaging, service optimization, door locks, payment devices, or in-room entertainment systems.
• Interest in hospitality operations and guest-facing technologies
• Exposure to enterprise applications, system administration concepts, or integrations.

Responsibilities

• Administer and support hotel and lodging technology systems including PMS, POS, guest-facing applications, access control, and system integrations.
• Learn and manage system configurations, user access, security roles, and change management for hotel and lodging platforms.
• Provide Tier 1 support for hotel and lodging system incidents including management of support tickets.
• Maintain records, assist with deployment and lifecycle documentation for hardware, mobile devices, printers and other IT Assets
• Provide basic user coaching and support job aids for common property technology
• Collaborate with Hotel and Lodging IT peers across the enterprise to share knowledge, troubleshoot issues, and align on standards.
• Troubleshoot interface failures, system performance issues, and vendor-related incidents with guidance and mentorship.
• Support system implementations, upgrades, patches, and testing activities.
• Help IT Manager maintain system documentation, runbooks, and configuration standards.
• Provide reporting on system health, recurring issues, and improvement opportunities
• Participate in a coverage model established by the Property IT Manager to support evenings, weekends, holidays and high-demand periods as business needs require

Benefits

• As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed