IT Technician (Head office - Muskoka

Performance Auto Group•Huntsville, AL

49d•CA$50,000 - CA$60,000•Onsite

About The Position

Performance Auto Group is seeking an IT Technician to join its IT Team in the Muskoka Region. The successful candidate will provide technical assistance and support effectively and efficiently, and should be self-starting, collaborative, and able to establish good working relationships with the IT Team and employees. The role supports PAG employees by handling help requests, troubleshooting hardware and software, deploying and maintaining workstations and related equipment, documenting issues and resolutions, and performing desktop- and server-level fixes. The technician is expected to protect confidential information, report issues and concerns to the IT manager, demonstrate professionalism, and complete other duties as required by management. The position is full-time and permanent, with an expected annual salary of $50,000–$60,000. The starting salary within this range depends on job-related factors such as relevant skills and experience. The position is at the head office in the Muskoka Region.

Requirements

At least 3 years of relevant experience; the posting also specifies 3 years or more in computer systems, networks, and help desk.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning.
Ability to support the organization’s goals and objectives.
Ability to research a wide range of computing issues as required.
Proven analytical and problem-solving abilities.
Strong documentation skills.
Excellent interpersonal and team-building skills.
Effective verbal, listening, and written communication skills.
Attention to detail and ability to maintain a high level of accuracy.
Exceptional customer service orientation.
Ability to absorb and retain information quickly.
Excellent time-management skills and ability to multitask and work well under pressure.
Ability to manage stress and work with tight deadlines.
Highly self-motivated and directed.
Valid Ontario G or G2 Driver’s License and a good driving record.

Nice To Haves

Prior experience in a team-oriented, collaborative environment.
Knowledge of the retail automotive industry.
College Diploma in Computer Science or a related discipline.

Responsibilities

Set up, configure, and deploy workstations, laptops, and workspace environments for an optimal user experience.
Manage incoming help requests from PAG employees through the IT ticket system in a courteous manner.
Document resolutions and analyze trends to help prevent future technical problems.
Build rapport with PAG employees and gather problem details for reporting purposes.
Prioritize user support requests involving hardware and software, and escalate issues to an appropriately experienced technician when needed.
Record, track, and document the help-desk problem-solving process, including decisions and actions, through final resolution.
Use diagnostic utilities to aid in troubleshooting.
Use software updates, drivers, knowledge bases, and online FAQ resources to aid in problem resolution.
Identify and learn the software and hardware used and supported by the organization.
Perform desktop- and server-level fixes, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Perform preventative maintenance, including checking and cleaning workstations, printers, and peripherals.
Program and test fixes to ensure problems have been adequately resolved.
Perform post-resolution follow-ups on technical support requests.
Develop help sheets and frequently asked questions for PAG end users.
Report issues and concerns immediately to the IT manager.
Demonstrate professionalism and maintain client confidence by keeping information confidential.
Perform other duties as required by management.