IT Technician (Austin)

Saronic Technologies•Austin, TX

About The Position

Saronic Technologies is seeking a talented and organized IT Technician to provide advanced technical support across IT systems and networks. The role involves resolving technical issues, performing system maintenance, and helping ensure the overall health of Saronic’s IT infrastructure. The ideal candidate has a strong technical foundation, excellent troubleshooting abilities, and can work independently and collaboratively. The IT Technician supports hardware, software, and network systems; administers and troubleshoots business and cloud services; and documents support work. The role also includes mentoring Tier 1 technicians, collaborating with senior IT staff on technical projects, and working with cross-functional teams to align objectives and messaging.

Requirements

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
At least 3 years of experience in a technical support or similar IT role.
Proficiency in troubleshooting hardware, software, and networking issues.
Experience with Windows and macOS operating systems, Active Directory, Office 365, and cloud services.
Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN.
Familiarity with ticketing systems and helpdesk management tools.
Excellent communication and customer service skills, including the ability to explain technical issues to non-technical users.
Problem-solving mindset, attention to detail, and ability to prioritize tasks.

Nice To Haves

IT certifications such as CompTIA A+, Network+, or Microsoft certifications.
Familiarity with Department of Defense (DoD) or military industry projects.
Knowledge of autonomous systems or maritime technology.

Responsibilities

Provide support for hardware, software, and network issues involving desktops, laptops, servers, printers, and mobile devices.
Troubleshoot and resolve escalated technical issues in a timely and effective manner.
Assist with network configurations, including routers, switches, firewalls, and VPNs.
Perform routine system maintenance, including software updates, security patches, and backups.
Administer and troubleshoot Active Directory, Office 365, and cloud-based services.
Provide guidance and mentoring to Tier 1 technicians to strengthen their technical skills and customer service.
Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented.
Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions.
Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades.
Ensure adherence to security best practices, including data protection and access control.
Work with IT, sales, engineering, and product development teams to ensure alignment on objectives and messaging.