IT Desktop Technician (Phoenix, AZ) - Austin Industries

Austin Bridge & Road • Phoenix, AZ

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About The Position

Austin Industries is hiring an IT Desktop Technician to provide general and escalated technical support to employee-owners in the Phoenix area. The role coordinates, installs, and implements IT hardware and software, including laptops, desktops, tablets, iPads, docking stations, monitors, audio/video equipment, phones, and wireless devices. Support is provided onsite and remotely, with travel to jobsites in and around Greater Phoenix required.

Requirements

• At least 2 years of experience in computer technology support or a related area.
• Knowledge of commonly used concepts, practices, and procedures in the field.
• Excellent written and verbal communication, analytical, customer service, and interpersonal skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Available to travel to jobsites in and around the Greater Phoenix area.
• Legally authorized to work for any employer in the United States; the company is unable to sponsor or take over sponsorship of an employment visa.

Nice To Haves

• Associate degree in computer technology, information systems, or a related field (preferred, not required).
• Azure Fundamentals Certificate (preferred).

Responsibilities

• Provide onsite and remote maintenance and troubleshooting for computer hardware, peripherals, software, viruses, network connections, and mobile device configuration.
• Recognize, diagnose, and resolve common system issues, using remote desktop screen-sharing software when appropriate.
• Respond to telephone calls, emails, and ticket requests for technical support.
• Install, update, and troubleshoot software and hardware.
• Set up and support audio/video conferences.
• Set up and support printers and scanners.
• Document, track, and monitor problems to ensure timely resolution.
• Assist the Asset department with imaging new and upgraded equipment.
• Track and document recurring problems and recommend corrective actions to the appropriate IT team.
• Perform additional duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Disability insurance
• Matching 401(k) plan
• Employee ownership through a 100% employee-owned company (ESOP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed