IT Technician
About The Position
The IT Technician is responsible for providing day-to-day technical support to employees and maintaining the organization’s technology equipment inventory and systems. This position will assist users with computers, tablets, mobile phones, email, software, and other technology-related needs while ensuring company technology assets are properly tracked, maintained, secured, and deployed. Including any/all applicable platforms and apps used by the company. The ideal candidate is customer-service oriented, organized, dependable, and able to troubleshoot and resolve technical issues effectively while communicating with users of varying levels of technical experience.
Requirements
- High school diploma or equivalent required
- Working knowledge of Windows computers and common business software.
- Experience supporting email and mobile devices.
- Familiarity with computers, tablets, smartphones, printers, and other technology equipment.
- Strong troubleshooting and problem-solving skills.
- Excellent customer service and communication skills.
- Strong organizational skills and attention to detail, particularly with asset tracking.
- Ability to prioritize multiple support requests and manage time effectively.
- Ability to explain technical issues and solutions in a way that non-technical users can understand.
Nice To Haves
- IT-related education or certification preferred.
- Previous experience in IT support, help desk, technical support, or a similar role preferred.
- Experience with Microsoft 365, Outlook, Teams, and other Microsoft applications.
- Experience with mobile device management (MDM).
- Experience with IT asset management or inventory systems.
- Familiarity with basic networking concepts.
- CompTIA A+, Network+, or other relevant IT certifications are a plus.
Responsibilities
- Provide first-level technical support to employees for hardware, software, and technology-related issues.
- Liaison between IT MSP and employees.
- Troubleshoot and resolve issues involving desktop and laptop computers, tablets, mobile phones, printers, monitors, and other hardware.
- Assist employees with email setup, access, troubleshooting, and configuration.
- Support users with Microsoft 365 or other business applications as required.
- Set up, configure, and deploy computers, tablets, phones, and other technology equipment for new and existing employees.
- Assist with password resets, account access, connectivity, and basic network troubleshooting.
- Diagnose hardware and software problems and escalate complex issues when necessary.
- Provide remote and/or in-person technical assistance.
- Document support requests, troubleshooting steps, and resolutions.
- Provide basic training and guidance to employees on company technology and applications.
- Maintain an accurate inventory of company technology assets.
- Onboard and offboard IT equipment for employees and maintain accurate records of equipment assignment.
- Manage the lifecycle of IT assets from purchase and deployment through replacement, return, and disposal.
- Conduct periodic inventory audits to ensure asset records are accurate.
- Ensure retired equipment is properly prepared for disposal and that company data is protected.
- Follow company IT security policies and procedures.
- Assist with keeping devices updated with required operating system and software updates.
- Help protect company devices and information by following appropriate security practices.
- Report suspected security issues, lost or stolen equipment, and unauthorized access promptly.
- Maintain confidentiality of company and employee information.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
