IT Technician

Agama Solutions•Tallahassee, FL

5d•Onsite

About The Position

The IT Technician will be responsible for installing and providing technical support for audio-visual equipment in a professional environment. This role requires advanced knowledge of computer software, hardware, and firmware, as well as Microsoft products. The technician will also be involved in planning, organizing, and implementing the maintenance and operation of various technical systems used during events, providing support for live digital meeting technologies, and assisting with standard workstation support issues.

Requirements

A high school diploma or equivalent with at least journey-level work experience in Audiovisual Support with apprentice-level experience in supporting Information Technology.
Skilled at installing and providing technical support for audio-visual equipment in a professional environment that includes, Projection systems, LCD TV systems, Wireless presentation devices, Video conferencing equipment, software applications, operating systems and personal computer hardware
Have advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments
Have advanced knowledge of Microsoft products, such as operating systems, Microsoft Office suite including Outlook in a networked environment
Have the ability to do advanced troubleshooting on various manufacturers of computers, peripherals and audio-visual equipment.
ability to plan, organize, manage and track projects
ability to communicate effectively both verbally and in writing
ability to read, understand, and comply with the department's policies
Skilled in the installation, maintenance, trouble shooting, and support of audio video presentation equipment including basic room setup and design.
Ability to perform advanced troubleshooting on various manufacturers of audio video equipment
Advanced knowledge of Microsoft products, including operating systems, Office suite and Outlook in a networked environment
Knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments.
Skilled at installing and providing technical support for software applications, operating systems and personal computer hardware
Ability to plan, organize, manage and track projects
Ability to communicate effectively both verbally and in writing
Ability to read, understand, and comply with the department's policies
Ability to multi-task, appropriately prioritize, work with minimal supervision, and achieve results in a fast-paced environment is required
Able to be trusted with sensitive information
Accountable team player who believes no task is too small or too big to tackle
Possess a high level of honesty and integrity in all matters
Experience at working both independently and in a team-oriented, collaborative environment
Advanced interpersonal, written, and oral communication skills
Excellent listening and interpersonal skills
Ability to conduct research into issues and topics as assigned
Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
Must be able to learn, understand, and apply new things quickly
Ability to effectively communicate ideas
Highly self-motivated and directed
Keen attention to detail
Proven analytical and creative problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Strong customer service orientation
Initiative: Must be able to comprehend assignments, organize workload, and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step.
Communication: Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
Customer Service: Works well with clients and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
Decision Making: Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis.
Flexibility: is open to change, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.
Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others
Leadership: Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations.
Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly.
Team Building: Encourages, inspires, and guides others toward accomplishing the common goal as an equal member of the team.
Quality Assurance: Knowledge of the ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice.

Nice To Haves

Some academic or vocational level education is preferred.

Responsibilities

Plan, organize, and implement the maintenance and operation of sound equipment, video projectors, cameras, microphones, sound consoles, speakers, IT equipment, and other technical systems used during events
Maintain and test audiovisual equipment and perform basic troubleshooting
Maintain digital signage solution
Install, set up, and operate sound equipment, video projectors, and other various forms of audiovisual and IT-related systems as needed
Provide support for live digital meeting technologies such as Microsoft Teams or Zoom
Apply basic principles of operational support of computer hardware and software
Oversee operation and quality of computer training classroom to ensure equipment is in good condition
Evaluate equipment needs and notify supervisor of the need to repair or replace as well as handle the contacting of relevant service providers to complete repairs
Ensure that sufficient spares are stocked to maintain or replace parts and equipment, including consumables
Be on-site to assist in performances and deal with technical emergencies or issues as required. This may include after-hours
Utilize proper safety practices and procedures in line with the use of A/V equipment and related cabling
Perform other related duties pertaining to Audiovisual and Information Technology Support as requested by Supervisor
Provides training on the use of equipment as needed and serves as technical advisor to all areas for the purchase of new audio/video equipment and conference room renovation planning
Assists the Workstation Support Supervisor in the troubleshooting of specialized applications
Assists with standard workstation support issues and PC replacements as needed