IT Technician

Marriott•Toronto, ON

27d

About The Position

Contributes general knowledge and skill in technology to provide first- and some second-level support and break-fix (repairs, installations, maintenance of all property & above property-based systems) for multiple units. Generally works under supervision and within well-established guidelines to complete routine tasks. Is responsible for performing repairs, installations, and maintenance on all property & above property-based technologies. Has knowledge of technology equipment/processes and Marriott proprietary technologies. Is responsible for following Marriott guidelines in the form of ISMs and SOPs Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets. Address guests’ service needs; assist other employees. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds. Stand, sit, or walk for extended periods of time. Enter and locate information using computers/ Point of Sale (POS) systems. Move up and down stairs/ramps. Perform other reasonable job duties as requested by Supervisors.

Nice To Haves

University or college degree or equivalent work experience.
At least 2 years of related work experience.
No supervisory experience.
None (License or Certification)

Responsibilities

Performing repairs, installations, and maintenance on all property & above property-based technologies.
Following Marriott guidelines in the form of ISMs and SOPs
Following all company policies and procedures
Reporting accidents, injuries, and unsafe work conditions to manager
Maintaining confidentiality of proprietary information
Protecting company assets
Addressing guests’ service needs
Assisting other employees
Speaking with others using clear and professional language
Answering telephones using appropriate etiquette
Serving as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Developing and maintaining positive working relationships with others
Supporting team to reach common goals
Ensuring adherence to quality expectations/standards
Identifying, recommending, developing, and implementing new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
Moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 50 pounds
Standing, sitting, or walking for extended periods of time
Entering and locating information using computers/ Point of Sale (POS) systems
Moving up and down stairs/ramps
Performing other reasonable job duties as requested by Supervisors.