IT Technician

Infrastructure Consulting & Engineering, LLC • Houston, TX

1d • Hybrid

About The Position

This position orders, supports, configures, and installs IT equipment for the workforce in multiple states in both office and field environments. Resolves tier 1 computer hardware and software issues, trouble-shoots connectivity issues with PCs/laptops, printers, iOS devices, CAD plotters, and VOIP phone systems. Supports IT Director on special projects and IT upgrades and implementations.

Requirements

• Working support knowledge with Microsoft Office, Adobe Acrobat, Remote Desktop, printing, computer hardware (PC and laptop), and web-based applications.
• Above average interpersonal skills are needed for this role.
• Must be a team-oriented, efficient trouble-shooter and possess excellent time management and prioritization skills.
• Must have math calculation skills, MS Office (Word, Excel, Outlook) experience.
• Strong written and communication skills required.
• Must complete a pre-employment screening; ICE is a drug-free workplace.

Nice To Haves

• CompTIA A+ certification is preferred.
• Two years of experience in IT support in an engineering or professional services environment is preferred.

Responsibilities

• Provide general end user support in a Windows\Office 365 environment for office and field employees.
• Analyze, troubleshoot, and resolve a wide variety of technical support issues for employees including connectivity, desktop/laptop hardware, printer, and software problems.
• Assist Senior IT Tech in traveling to new or expanding office locations to install and configure IT components.
• Configure laptops and supporting IT equipment for new hires, load software and ship to appropriate work location.
• Assist Senior IT Tech and IT Director with projects, upgrades, and implementations as needed.
• Perform other job assignments as assigned by supervisor.
• Some overnight travel required.

Benefits

• Competitive pay and comprehensive benefits
• Professional development and clear paths for career growth
• A collaborative, supportive team of skilled professionals
• Opportunities to work on impactful infrastructure projects that shape and connect communities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree