IT Technician

Situation Group • New York, NY

6d • Onsite

About The Position

Situation Group, a global collective of digital-first advertising agencies and an award-winning nonprofit, seeks an IT Technician to provide day-to-day desktop and network support. This role will report to the Director, IT. The selected candidate will demonstrate attention to detail, the ability to multi-task, and be nimble as priorities change throughout the day. We are looking for a dynamic, detail-oriented IT Technician to join our fast-paced digital-first advertising agency specializing in live events. In this role, you will be the first contact of our IT operations, ensuring that our designers, account managers, and executives have the seamless technology they need to meet tight deadlines. The ideal candidate has a "no task too small" attitude, thrives in a high-pressure environment, and is equally comfortable troubleshooting a Windows server as they are clearing up stubborn printer jams. Our office is located in midtown Manhattan. This role is required to be in-person 5 days a week (Mon-Fri).

Requirements

• 2–3 years of professional IT support experience, preferably within a creative agency, production house, or similar fast-paced industry.
• Active CompTIA A+ and CompTIA Network+ certifications are required.
• Deep knowledge of macOS and Windows troubleshooting.
• Strong understanding of TCP/IP, DNS, DHCP, VPNs, and WiFi troubleshooting.
• Ability to explain technical concepts to "non-techy" creative professionals with patience and clarity.

Responsibilities

• Provide Tier 1 and Tier 2 desktop support for a mixed environment of macOS (50%) and Windows (50%) workstations.
• Install, configure, and troubleshoot various software used by different departments throughout the company.
• Monitor and maintain the agency’s internal network, ensuring high-speed connectivity for large media file transfers and cloud backups.
• Manage the deployment, imaging, and hardware repair of laptops, desktops, and peripherals (Wacom tablets, monitors, etc.).
• Set up and troubleshoot conference room technology for high-stakes client pitches.
• Lead IT orientation for new hires, ensuring all hardware, software, and access permissions are ready on Day 1.

Benefits

• Competitive base salary
• Health care plan (medical, dental and vision)
• Retirement plan with employer match
• Life and disability insurance
• Generous paid time off package that includes vacation, sick, “life happens” days, birthdays, summer Fridays and public holidays
• Paid family leave
• Cold brew coffee, snacks and fresh fruit
• Wellness resources
• Special access to New York City’s arts and entertainment scene

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed