IT Technician
Alithya•Boucherville, QC
About The Position
As an IT Technician, you will play an essential role in the user technology experience. As the first point of contact for support requests, you will help resolve incidents, meet technical needs, and ensure efficient and quality service delivery. With your customer-oriented approach and expertise, you will help teams make the most of their digital tools. You will interact with users in person, by phone, and by chat.
Requirements
- Customer-oriented approach
- Expertise
Responsibilities
- First point of contact for support requests
- Help resolve incidents
- Meet technical needs
- Ensure efficient and quality service delivery
- Help teams make the most of their digital tools
- Interact with users in person, by phone, and by chat
Benefits
- Flexible work options
- Unlimited Vacation Plan
- 24/7 virtual healthcare
- Wellness portal with tools and resources
- Access to thousands of top-rated online courses and certifications
- Exclusive leadership programs
- Tuition reimbursement program for external training
- Employee Share Purchase Plan with matched contributions
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
