IT Technician

Fire Fighter Sales & Service Co. • Saxonburg, PA

22h • Onsite

About The Position

This role involves providing a high level of customer service to various stakeholder groups within the school district, offering solutions to their technology-related problems. The position requires strong interpersonal skills and a solid understanding of technology.

Requirements

• Demonstrate knowledge of Microsoft Office and Google Application suite.
• Demonstrated experience with Windows Server, Windows 10, Active Directory, and Group Policy.
• Demonstrated experience in networking protocols and hardware, including wireless technology and network security.
• Knowledge of database software packages utilizing SQL.
• Ability to manage work responsibilities and challenges in a fair, firm and equitable manner.
• Ability to recognize areas of concern relating to technology and to communicate information to the Director of Technology.
• Ability to work on multiple tasks and prioritize appropriately.
• Ability to work collaboratively with staff, communicate and problem-solve.
• Excellent verbal and written communication skills.
• Insatiable curiosity and a desire to continuously improve.
• Attention to detail.
• Ability to adjust to changes in the work environment.
• High School Diploma required.

Nice To Haves

• Associate’s Degree preferred.
• Previous experience providing customer and technical support – one year preferred.

Responsibilities

• Provide Tier One tech support by handling support calls, emails, and feature requests from stakeholders in the district.
• Be familiar with staff on a first name basis and being their advocate for technology.
• Respond to support tickets and issues dealing with hardware, software, and networking issues.
• Identify, troubleshoot, and resolve technology issues that arise.
• Assist new and existing stakeholders with software and hardware in their classrooms for student instruction.
• Help with the creation of technical documentation.
• Apply research and analytical skills to collect information, troubleshoot, and document issues.
• Maintain regular attendance.
• Undertake special projects, reports, and any other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED