IT Technician (Full Time)
About The Position
The Westin Hapuna Beach Resort is seeking an IT Technician who is customer-focused, technologically curious, and committed to providing exceptional support to our resort team. This role is ideal for an individual who enjoys troubleshooting technical challenges, helping others succeed through technology, and serving as a trusted resource for end-user support in a dynamic hospitality environment. Our culture is built on service, collaboration, and continuous learning. We value team members who combine technical aptitude with excellent customer service skills and who are passionate about supporting the people and systems that keep our resort operating smoothly. Here, your contributions will directly impact the experience of both our associates and guests. As a Hawaii Business Magazine “Best Places to Work” recipient for five consecutive years, we are committed to investing in our people through competitive pay, comprehensive benefits, career development opportunities, recognition programs, and outstanding travel perks through Marriott and Seibu Prince Hotels & Resorts Worldwide. If you enjoy technology, problem-solving, and helping others succeed, we invite you to join our Information Technology team.
Requirements
- Previous office, customer service, or technical support experience required.
- Minimum two (2) years of experience using Microsoft Office applications.
- Working knowledge of email, word processing, spreadsheets, and standard office technologies.
- Ability to learn and apply new technical concepts and systems.
- Strong customer service and interpersonal skills.
- Ability to multitask and manage competing priorities.
- Strong organizational and problem-solving abilities.
- Ability to communicate clearly and professionally, both verbally and in writing.
Nice To Haves
- Technical Help Desk or end-user support experience.
- Experience with hospitality technology platforms such as Opera, MICROS, or related systems.
- Experience supporting printers, workstations, and business applications.
- Ability to effectively assist users during challenging or high-pressure situations.
Responsibilities
- Provide first-level technical support for end users while assisting with the daily administration and operation of the resort's technology systems.
- Manage Help Desk requests, troubleshoot hardware and software issues, assist with technology purchases and documentation, and provide training and support to users throughout the resort.
- Monitor Help Desk tickets and assist in triaging and routing requests to the appropriate IT team members.
- Track, update, and close Help Desk tickets upon completion.
- Provide Tier One Help Desk support, including password resets, account unlocks, and basic troubleshooting.
- Provide end-user technical support for computers, printers, peripherals, and related technology equipment.
- Assist users with troubleshooting hardware, software, and connectivity issues.
- Create purchase orders for technology-related purchases and invoices as directed.
- Support end users with daily applications including: Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Publisher, Adobe Acrobat, and Other approved business applications.
- Deliver end-user training and guidance on commonly used software and technology tools.
- Maintain a high level of professionalism and customer satisfaction in all interactions.
- Document technical issues, resolutions, and support activities.
- Escalate complex technical issues to IT leadership when appropriate.
- Perform additional duties and special projects as assigned.
- Provide prompt and courteous support to team members across all resort departments.
- Troubleshoot and resolve routine computer and peripheral issues.
- Assist with workstation setup, deployment, and equipment installation.
- Support user account administration and access requests.
- Maintain technology equipment inventories and asset tracking records.
- Assist with software updates, upgrades, and basic system maintenance activities.
- Ensure support requests are resolved efficiently and accurately.
- Assist with research and evaluation of technology products and solutions.
- Support the creation, maintenance, and organization of technical documentation.
- Assist with developing and updating departmental policies and procedures.
- Maintain organized records, files, and support documentation.
- Assist with inventory management, ordering, and tracking of technology supplies and equipment.
- Maintain a clean and organized work area.
- Support technology projects and initiatives as assigned.
- Assist with equipment inventory audits and asset management activities.
- Participate in departmental meetings and training sessions.
- Provide operational support during special events and business-critical activities.
- Assist other Information Technology team members as needed.
Benefits
- medical
- drug
- vision
- dental care
- life insurance
- paid vacation and sick leave
- dining discounts
- golf discounts
- competitive pay
- career development opportunities
- recognition programs
- outstanding travel perks through Marriott and Seibu Prince Hotels & Resorts Worldwide
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
