Sr. IT Technician

SkyWater Technology Foundry, Inc.•Kissimmee, FL

4d•$24 - $37•Onsite

About The Position

The Senior IT Technician is a subject matter expert (SME), responsible for maintaining, operating, and troubleshooting Windows-based workstations, servers and related software, and networks, while ensuring corporate security, compliance, and governance standards are maintained. They act as the escalation point for Tier-1 and Tier-2 issues, and mentor junior staff. This role is fully onsite in Kissimmee, FL. SkyWater offers an exciting environment where the brightest semiconductor minds come together to achieve exceptional results. We offer competitive salary and an opportunity to participate in incentive plans as well other employee financial benefits including 401k match, life insurance and opportunities to purchase SkyWater stock at a discounted rate. Additionally, SkyWater offers a comprehensive benefits package which promotes a healthy life. This includes benefit eligibility day one, medical, dental, mental health benefits, vision, legal planning, short- and long-term disability, paid time off, paid holidays, an on-site fitness facility, and an on-site self-serve market.

Requirements

Bachelor’s degree in computer science, or equivalent combination of experience and education.
5+ Years in a technical support role.
Deep knowledge of Windows operating systems and Windows Server.
Experience with SCCM, Azure AD, Microsoft 365, Intune, ITSM ticketing systems and remote support tools.
Expertise in troubleshooting desktop, laptop and server hardware components.
Proficiency in PowerShell scripting for automation (Exposure to Ansible, Python, or similar is a plus)
In-depth understanding of networking protocols (LAN/WAN, TCP/IP, DNS, DHCP) and cybersecurity fundamentals.
Strong communication skills to interact with users and leadership, alongside analytical, problem-solving skills.
Some domestic travel may be required.
M-F, 8:00 am – 5:00 PM. May require flexible hours on evenings or weekends.
US Citizenship required.

Nice To Haves

Experience in semiconductor or manufacturing including experience with operational technology and industrial networks.
Experience with Mobile Device Management and Mobile Application Management using Microsoft Intune

Responsibilities

Diagnose and resolve complex hardware and software issues with workstations, printers, and network equipment.
Test and deploy system images and software packages using Microsoft SCCM.
Update security software, test and deploy monthly Microsoft patches, and ensure compliance with security policies.
Create and maintain technical documentation, standard operating procedures, and the knowledge base.
Manage IT inventory, including procurement, deployment, and disposal of hardware.