DSC IT Technician
About The Position
The DSC IT Technician is responsible for a variety of tasks including computer setup, application installation and configuration, and regular maintenance. This role provides technical support, completes help desk tickets, and documents job tasks. The technician will monitor for vulnerabilities, resolve incidents, and apply security protocols, patches, and updates. Key responsibilities include identifying the root cause of technical issues and developing effective solutions, providing and monitoring vendor remote access sessions, and maintaining documentation of all vendor support. Additionally, the role involves documenting and maintaining an accurate inventory of all hardware, identifying opportunities for equipment or software recommendations, and performing testing/research of new operating systems for network and software compatibility. The technician will also write detailed instructions for job tasks and projects, assist the team in supporting the network, and install/troubleshoot devices/cabling as directed. Compliance with the casino’s Internal Control policies and performing department tasks assigned by management are also required.
Requirements
- 2-5 years of experience working in IT Support, Systems Administration, or related technical role.
- Strong understanding of computer architecture (CPUs, motherboards, RAM, storage).
- Able to lift and carry equipment weighing more than 30 lbs.
- Able to work shifts or be on call during some weekends, holidays and/or evenings as required.
- Strong technical and troubleshooting skills required.
- Strong communication skills: both verbally and in writing.
- Must be 21 and obtain a Key Gaming License upon hire.
Nice To Haves
- College Degree/Diploma
- CompTIA A+ or other related certifications
- Experience with Active Directory Users/Computers/Groups
- Experience with printer repair and network printing solutions
- Microsoft 365
- Casino Management Systems (Oasis 360)
- Endpoint security
Responsibilities
- Computer setup, application installation and configuration, and regular maintenance.
- Provide technical support, complete help desk tickets, and document job tasks.
- Monitor for vulnerabilities, resolve incidents, and apply security protocols, patches, and updates.
- Identify the root cause of technical issues and develop effective solutions.
- Provide and monitor vendor remote access sessions and maintain documentation of all vendor support.
- Document and maintain accurate inventory of all hardware.
- Identify opportunities and make equipment or software recommendations.
- Perform testing/research of new operating systems for compatibility with the network and software.
- Write detailed instructions on job tasks and projects.
- Assist the team in supporting the network.
- Install and troubleshoot devices/cabling as directed.
- Responsible for compliance with the casino’s Internal Control policies.
- Perform department tasks assigned by manager or supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
