IT Technician

WWC Engineering • Sheridan, WY

10d • $20 - $23 • Onsite

About The Position

Join WWC Engineering as a Full-Time IT Technician and immerse yourself in a dynamic work environment where your skills will make a tangible impact. This onsite role allows you to directly engage with cutting-edge technologies and solve real-world problems, ensuring that our operations run smoothly and efficiently. You will be part of a customer-centric team dedicated to excellence and service, and this position offers a solid foundation for career growth while you exercise your problem-solving abilities daily. Work from our corporate office in Sheridan, WY. WWC is an independent, employee-owned, multi-disciplinary, civil engineering design firm. We have over 150 employees and have served the Rocky Mountain region since 1980 in Wyoming and Montana.

Requirements

• Proficiency in Microsoft 365 & Intune a plus is required to manage documentation and communication effectively.
• Experience with Windows domains and Active Directory.
• An industry-recognized Help Desk Certification and experience in a help desk environment will provide a solid foundation for addressing technical inquiries.
• Excellent customer service skills are paramount, as you'll be interacting with team members to resolve their IT concerns.
• Strong organizational abilities will help you manage tasks efficiently, while effective verbal and written communication skills will aid in conveying technical information clearly.
• You should be capable of working independently and collaboratively within a team, demonstrating a strong knowledge of Windows operating systems.
• The ability to troubleshoot hardware and software issues, along with familiarity with software installations and IT security principles, will further enhance your effectiveness in this role.
• Knowledge and skills required for the position are: Proficient in Microsoft Word, Excel and Outlook
• Industry recognized Help Desk Certification and/or help desk environment experience a plus
• Excellent customer service skills
• Excellent organizational skills
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Strong knowledge of Windows operating systems
• Ability to troubleshoot hardware and software problems
• Knowledgeable on software installations
• Knowledge of the Internet and IT security
• Must have a valid driver's license and be able to be covered by WWC's vehicle insurance.
• Must be able to pass a pre-employment drug & alcohol test.

Nice To Haves

• Proficiency in Microsoft 365 & Intune

Responsibilities

• Checking and addressing any urgent technical issues reported by our team.
• Troubleshooting hardware and software problems.
• Installing and configuring new equipment.
• Assisting in regular system maintenance, ensuring all systems are secure and updated.
• Collaboration with other departments to resolve user concerns and enhance their technological experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed