IT Technician

City of Rocky Mount • Nc, NC

7d • Onsite

About The Position

This position operates the City's Technology Support Services. The work consists of related user support and administrative duties. The rapid pace of technological innovations contributes to the complexity of the position. The purpose of this position is to provide support for information systems users. Success in this position contributes to the efficiency and effectiveness of all City operations.

Requirements

• High school diploma or GED equivalent
• Knowledge and level of competency commonly associated with completion of specialized training in the field of work
• Possession of a valid driver's license.
• Knowledge of personal computers, including diagnostic methods used to resolve PC hardware and software problems.
• Knowledge of PC operating systems.
• Knowledge of printers and other computer peripheral hardware.
• Skill in documenting technical processes and providing instruction
• Skill in analyzing problems and identifying solutions.
• Skill in preparing clear and accurate reports.
• Skill in establishing cooperative and productive working relationships.
• Skill in setting priorities for competing projects.
• Skill in performing mathematical calculations.
• Skill in operating computers and other standard office equipment.
• Skill in interpersonal relations.
• Skill in oral and written communication.

Nice To Haves

• Associate’s degree or certification in a related field preferred (for IT Technician I)
• 3 years of related experience (for IT Technician II)
• Associate’s degree (for IT Technician III)
• Bachelor’s degree or certification preferred (for IT Technician III)
• 4 years of related experience (for IT Technician III)
• 1 year in a lead role (for IT Technician III)

Responsibilities

• Investigate and resolve user-specified problems regarding computers and peripheral equipment via telephone or in person.
• Studies trends in Help Desk calls and develops methods for preventing reoccurrence's of persistent problems.
• Deploys new and restored computers and equipment to City employees.
• Assists in tracking PC identification data, PC host data, and user account data using spreadsheets.
• Documenting technical processes and providing instructions to others on technical processes
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED