Sr. IT Technician

SkyWater Technology Foundry, Inc.•Bloomington, MN

5d•Onsite

About The Position

The Senior IT Technician is a subject matter expert (SME), responsible for maintaining, operating, and troubleshooting Windows-based workstations, servers and related software, and networks, while ensuring corporate security, compliance, and governance standards are maintained. They act as the escalation point for Tier-1 and Tier-2 issues, and mentor junior staff.

Requirements

Bachelor’s degree in computer science, or equivalent combination of experience and education.
5+ Years in a technical support role.
Deep knowledge of Windows operating systems and Windows Server.
Experience with SCCM, Azure AD, Microsoft 365, Intune, ITSM ticketing systems and remote support tools.
Expertise in troubleshooting desktop, laptop and server hardware components.
Proficiency in PowerShell scripting for automation (Exposure to Ansible, Python, or similar is a plus)
In-depth understanding of networking protocols (LAN/WAN, TCP/IP, DNS, DHCP) and cybersecurity fundamentals.
Strong communication skills to interact with users and leadership, alongside analytical, problem-solving skills.
Some domestic travel may be required.
US Citizenship required.

Nice To Haves

Experience in semiconductor or manufacturing including experience with operational technology and industrial networks.
Experience with Mobile Device Management and Mobile Application Management using Microsoft Intune

Responsibilities

Diagnose and resolve complex hardware and software issues with workstations, printers, and network equipment.
Test and deploy system images and software packages using Microsoft SCCM.
Update security software, test and deploy monthly Microsoft patches, and ensure compliance with security policies.
Create and maintain technical documentation, standard operating procedures, and the knowledge base.
Manage IT inventory, including procurement, deployment, and disposal of hardware.