Sr. IT Technician

Skywater • Bloomington, MN

4d • Onsite

About The Position

The Senior IT Technician is a subject matter expert (SME), responsible for maintaining, operating, and troubleshooting Windows-based workstations, servers and related software, and networks, while ensuring corporate security, compliance, and governance standards are maintained. They act as the escalation point for Tier-1 and Tier-2 issues, and mentor junior staff.

Requirements

• Bachelor’s degree in computer science, or equivalent combination of experience and education.
• 5+ Years in a technical support role.
• Deep knowledge of Windows operating systems and Windows Server.
• Experience with SCCM, Azure AD, Microsoft 365, Intune, ITSM ticketing systems and remote support tools.
• Expertise in troubleshooting desktop, laptop and server hardware components.
• Proficiency in PowerShell scripting for automation.
• In-depth understanding of networking protocols (LAN/WAN, TCP/IP, DNS, DHCP) and cybersecurity fundamentals.
• Strong communication skills to interact with users and leadership, alongside analytical, problem-solving skills.
• US Citizenship required.

Nice To Haves

• Exposure to Ansible, Python, or similar scripting languages.
• Experience in semiconductor or manufacturing including experience with operational technology and industrial networks.
• Experience with Mobile Device Management and Mobile Application Management using Microsoft Intune.

Responsibilities

• Diagnose and resolve complex hardware and software issues with workstations, printers, and network equipment.
• Test and deploy system images and software packages using Microsoft SCCM.
• Update security software, test and deploy monthly Microsoft patches, and ensure compliance with security policies.
• Create and maintain technical documentation, standard operating procedures, and the knowledge base.
• Manage IT inventory, including procurement, deployment, and disposal of hardware.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior