IT Technician

All Career•Pine Mountain, GA

About The Position

The IT Technician is responsible for day-to-day maintenance, documentation, troubleshooting, and monitoring of information systems. This role provides Help Desk support to all end users by answering, evaluating, and prioritizing requests for assistance with hardware, software, networking, and other computer-related technologies. The technician will log and track requests using help desk software, maintain history records, and related problem documentation. Responsibilities include problem recognition, research, isolation, resolution, and follow-up, referring more complex issues to the Director of Information Technology. The role also involves installing, documenting, inventorying, maintaining, and troubleshooting all information technology assets, including hardware (personal computers, servers, printers, PDAs), application software, operating systems, and data backup/redundancy. The IT Technician is expected to maintain current knowledge and skills through research and self-paced learning, participate in maintaining an organized and safe work environment, and abide by strict confidentiality policies. Key attributes include self-discipline, the ability to prioritize tasks, a detail-oriented working style, and the capacity to learn from experience and instruction.

Requirements

High school diploma or general education degree (GED); one to two years’ related experience and/or training; or equivalent combination of education and experience.
Must have a valid driver’s license from appropriate state.

Nice To Haves

Experience in hotel or related field helpful.

Responsibilities

Day to day maintenance, documentation, troubleshooting, and monitoring of information systems.
Providing Help Desk support to all end users, answering, evaluating, and prioritizing requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
Logging and tracking requests using help desk software, maintaining history records, and related problem documentation.
Handling problem recognition, research, isolation, resolution and follow-up, referring more complex problems to Director of Information Technology.
Installing, documenting, inventorying, maintaining, and troubleshooting all information technology assets including but not limited to: Hardware: personal computers, servers, printers, personal digital assistants, etc.; Application software products; Server and personal computer operating system software; Data backup and redundancy.
Maintaining current knowledge and skills through research and self-paced CBT’s.
Participating in maintaining an organized, clean, and safe work environment.
Abiding by the strict confidentiality policy of Callaway Gardens.
Self-discipline the ability to prioritize tasks, and a detail-oriented working style.
Ability to learn from experience and informal/formal instruction.