IT Technician

Life Care Services • Coatesville, PA

5d

About The Position

When you work at Freedom Village at Brandywine, you have a front-row seat to the
amazing life stories of the wisest people on earth. What’s more, you are part of
an extraordinary company – one that’s investing in the future of senior living
by investing in you. Don’t just do a job. Be part of an extraordinary life!

Freedom Village at Brandywine is recruiting for a hospitality focused IT
Technician to join our team!

Requirements

• Associate degree in information technology, computer science, software engineering, or a related field with at least 3 years of network and IT experience, or
• High school graduate or equivalent with at least 5 years of networking and IT experience. 
• Related MIS, IT, IS, or system administration experience required with knowledge of Microsoft and Apple Operating Systems

Responsibilities

• Work throughout the community troubleshooting and provide services utilizing multiple IT applications and computer devices.
• Support and maintain all Microsoft and Apple desktop systems.
• Provide support services for resident and team members IT needs.
• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
• Understanding residents and team members technology issues by asking probing questions, listening, asking clarifying questions, taking detailed notes, and providing accurate time estimates for next steps.
• Monitoring work orders and providing accurate status updates to customers.
• Serve as System Administrator for adding, removing, and maintaining users within active directory.
• Serve as first tier support for network infrastructure and perform basic network trouble shooting.  Partner with the Health and Wellness Navigator to ensure technology in “Transitions” are a top priority including transitions of phone, computer, TV, smart home devices, etc. Ensuring that patient records, EMR transition in conjunction with resident movement throughout the continuum of care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees