IT Technician

Family Express Corporation•Valparaiso, IN

6d•Onsite

About The Position

The IT Technician is responsible for providing daily support of the company’s system-wide hardware and software. This includes technical support for store and device peripherals, networks, point of sale devices, and telecommunications, such as broadband connections and network cabling. The general purpose of this role is to contribute to customer satisfaction by offering high-quality products and services in a positive environment, serve the community through volunteerism, produce a return on assets, and act as an ambassador of the company’s “Living Brand” by building customer relationships.

Requirements

Bachelor’s Degree or the equivalent combination of experience and education.
Dependable transportation
Ability to travel daily between required Family Express locations or other non-Family Express locations when necessary
Situational Awareness
Strong analytical and reasoning skills
Ability to work independently
Ability to ensure issues are resolved the “first time”
Time management, the ability to organize and manage multiple priorities with sense of urgency
Excellent interpersonal and highly effective communication skills
High performance team building and strong team player
Commitment to company mission and values
Intermediate mathematical skills
Constructively deals with conflict
Adaptability, flexibility and receptive to change
Effective decision making based on sound judgment and reasoning
Have a basic understanding of networking, routing and its components
Knowledgeable and proficient in Microsoft operating systems and products
Knowledgeable and proficient in Point of Sales Devices (Radiant, Verifone, G7, etc.)
Knowledgeable and proficient in computers and its components

Nice To Haves

Bachelor’s Degree in Computer Science or the equivalent combination of experience and education.
Previous Information Technology retail experience. Preferably convenience stores.

Responsibilities

Builds Relationships
Promotes Living Brand
Serves as Product Brand Advocate
Adheres to company approved accounting procedures
Promotes Company’s mission statement
Fosters Company Culture
Acts as company liaison and negotiates best pricing with vendors and contractors
Seeks, promotes and implements “Best Practices”
Responsible for supporting and understanding our end user’s technical requirements
Provide technical assistance to our end users. Answer questions or resolve technical device problems for users in person, via telephone, or from remote locations
Responsible for supporting and understanding the telecommunication needs of the company
Responsible for supporting and understanding the Point of Sale needs for the company
Responsible for supporting and understanding the computer and device peripherals for the company
Responsible for the safety, maintenance, and security of IT assets and resources
Stage computers and other hardware devices for company needs
Responsible for the installation and maintenance of security camera systems at all Family Express locations.
Upgrade software and hardware as needed
Other duties as assigned in the responsibility matrix