IT Technician

Sunrise Senior Living

1d•Onsite

About The Position

The Administrative Assistant is responsible for providing human resources and accounting generalist services and programs support to the community team members, department coordinators and Executive Director which meet and or exceed Sunrise quality service standards. Key areas of responsibility include processing payroll, daily time and attendance and human resource information system (HRIS), team member recruiting and on-boarding, tracking of training, setting up and maintaining the personnel files and employment binders, benefits and worker’s compensation administration, generalist accounting and administration services and support. Provide outstanding customer service to residents and team members by supporting the installation, operation, and maintenance of Fox Hill community technology. Manage work orders submitted to our help desk, contact our residents to set up site visits if necessary, and complete all work orders within the timeframes indicated in our published service level agreement. Provide audiovisual support for events occurring across the campus. Assist the IT Director in the completion of projects in the annual project schedule as assigned.

Requirements

Minimum education of HS Diploma or GED, associates or bachelors degree in Information Technology or related discipline preferred.
Minimum 6 months – 1 year of IT help-desk experience, preferably in the hospitality industry. Experience with country club or luxury hotel/resort desired.
Must have strong customer service skills, with an emphasis on people-focused care, patience, empathy, and the ability to take the initiative to consistently exceed the expectations of the customer; must enjoy working with seniors.
Strong computer troubleshooting skills, must be able to troubleshoot and repair a variety of issues on PC, Mac, ios and Android devices.
Strong audio-visual skills, including cable TV/streaming component hookup, diagnostics and trouble shooting
Ability to cut and terminate custom lengths of CAT5 (RJ45), CAT6, RJ11 and coaxial (BNC) cables
Some familiarity with sound mixing boards, microphones, signal flow and sound mixing.
Basic Understanding of IP phones and SIP telephony
Basic understanding of radio frequency (RF) technologies
Basic understanding of computer networking, TCP/IP, switching, routing and wireless networking
Familiarity with popular email applications like Outlook, Mac Mail, Google mail.
Familiarity with popular productivity software, including Microsoft Word and Google Apps
Has the ability to learn new skills, technology and applications as needed
Ability to respond to emergency calls outside of scheduled work hours
Ability to work a flexible schedule according to the business needs and priorities, which may include nights and weekends
Must be able to handle multiple priorities under pressure
Possess strong written and verbal skills for effective communication
Competent in organizational and time management skills
Must be a self-starter with the ability and desire to take initiative and get things done with little supervision
Committed to excellence with all aspects of job performance
Demonstrates good judgment, problem solving and decision-making skills
Must be able to work well on a team

Nice To Haves

Comptia A+ or Network+ certificate preferred, but not required

Responsibilities

Provide outstanding customer service to residents and team members by supporting the installation, operation, and maintenance of Fox Hill community technology.
Manage work orders submitted to our help desk, contact our residents to set up site visits if necessary, and complete all work orders within the timeframes indicated in our published service level agreement.
Provide audiovisual support for events occurring across the campus.
Assist the IT Director in the completion of projects in the annual project schedule as assigned.